Community Sales Manager (Denton, TX) - Trophy Signature Homes

About the Role

The Community Sales Manager must believe in, practice, and initiate all Green Brick Partners values set forth in the acronym HOME: Honest, Objective, Mature, and Efficient. This role focuses on selling new homes for profit while providing excellent service to prospects and customers.

Responsibilities

• Commitment:
  • Devote full time to promoting home sales within the company.
  • Maintain a professional appearance and represent the company at all times, including on social media.
• Traffic and Sales Generation:
  • Maintain a sales performance level of at least 2 net sales per month (3/month for a 1-person sales office) each quarter.
  • Know the competition thoroughly and articulate your business strategy effectively.
  • Achieve a greater than 90% Green Brick Mortgage capture rate.
  • Maintain a loss-to-sales ratio of less than 30%.
  • Self-generate 20% of sales traffic to the models.
  • Maintain an effective sign campaign, including billboards, temporary road signs, and small permanent signs (checked weekly).
  • Contribute to advertising decisions as required by the sales manager.
  • Follow up on all internet and phone leads with 1 personal call and 2 email follow-ups.
  • Complete a weekly traffic report and enter all prospects and Realtor registrations into the LASSO database.
  • Follow up with each buyer using the LASSO system.
  • Promote the company and products by contacting professional companies and Realtors in the area.
  • List and maintain accurate homes in the MLS according to company guidelines.
• Paperwork/Organizational Skills:
  • Submit contracts and required forms with complete and correct information promptly.
  • Post all buyer and prospect information in the company-designated database (LASSO).
  • Report changes in revised contracts (e.g., loan amounts, lot/block changes, colors) immediately to the sales manager and community construction manager.
  • Check the status of all loans with the Mortgage Company and buyer, updating the Sales Coordinator as needed.
  • Submit sales cancellations, spec sale contracts, and time-sensitive signed selection sheets to the corporate office within 24 hours.
• Customer Service:
  • Initiate weekly follow-up calls, handle email/phone follow-ups, and conduct post-closing visits.
  • Schedule closing times with the Mortgage Company, Title Company, and customer, keeping the corporate office informed.
  • Manage all loans, customer problems, complaints, walk-throughs, and closing procedures for customers in your area.
  • Coordinate in-house walk-throughs prior to scheduled dates.
  • Ensure buyers close on or before the contract date or when their home is ready.
• Model Home and Community Maintenance:
  • Ensure model homes are open during established business hours.
  • Maintain the professional appearance of model homes, including grounds, interior cleanliness, and signage.
  • Keep a sufficient number of closing packets in the sales office and present them properly to new homeowners after closing.
  • Maintain an inventory of approved sales office supplies (e.g., contracts, file folders, pens).
  • Regularly inspect houses under construction and report discrepancies to the Corporate Construction Manager.
  • Ensure the appearance and security of all finished/unoccupied homes in the community.
• Learning and Development:
  • Attend and fully participate in periodic or ongoing training as directed by the sales manager.
• Competition Studies:
  • Compile accurate quarterly market study information on competitors, including pricing, home sizes, and special features/financing.
  • Make recommendations for product line changes based on documented customer needs.
• Safety Compliance:
  • Follow all safety rules established by the company.
• Supervision of Others:
  • Provide mentoring and coaching to sales assistants in the community.
• Authority/Budget/Decision Making:
  • Use discretion in negotiating contract agreements and making community advertising decisions.
  • Schedule Realtor visits and promotional presentations off-site.

Qualifications

• Bachelor’s Degree preferred.
• New home sales experience preferred; mortgage and construction experience is a plus.

Skills

• Sales ability
• Computer skills
• Organizational skills
• Legal/business comprehension
• Customer service skills
• Financing skills
• Construction knowledge

Physical Requirements

• Ability to stand and walk for 4 hours straight or up to a full 8-hour day.
• Ability to sit for extended periods, kneel, bend at the waist, walk up/down stairs, and navigate unlevel terrain.
• Use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• Lift and/or move up to 25 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, and peripheral vision.

Location

Assigned community location, which may change at any time. Weekend hours required.