Community Response Specialist II (may underfill as a level I)

About the Role

Under the general supervision of a police supervisor, incumbent performs various non-emergency, low-hazard duties both in the office and in the field. This position is responsible for handling telephonic case reports, assisting with abandoned property, response to calls-for-service that have been determined to be low-hazard, and performs public safety response functions that do not require police officer authority. This position will interact with the public and complete data entry.

Typical Duties

• Assists with hiring, team scheduling, and provides training/mentoring to new employees.
• Performs a variety of specialized and technical non-emergency, low-hazard police duties including, but limited to telephonic case reports, property reports (including investigations of minor property damage), low-hazard property crimes, and other non-emergency response calls-for-service. Call response will most often be without a police officer and specialists may work independently or as part of a team.
• Manages program inventory and maintenance requests for program equipment.
• Provides traffic control including at potentially hazardous situations, traffic accidents, crime scenes, fires, funerals, special events, and during power outages and weather-related incidents.
• May be requested to pick up abandoned or found property and transport this property.
• May dictate and/or write reports in reference to investigations, evidence, or property collected; book evidence or property into evidence.
• Receives information from citizens in person, by telephone, and in writing. Ensures all information is properly distributed to the appropriate person(s).
• Works closely with the sworn personnel of the Salt Lake City Police Department.
• Follows proper emergency procedures in the event of a serious incident and notifies the proper authorities of violations when necessary or matters are of a serious nature.
• Acts as a community advocate and communicates with diverse and multi-lingual community members.
• Assists Community Liaison Officers with nuisance properties investigations.
• Communicates effectively and persuasively with the public, management, and other City employees.
• Operates and maintains department issued equipment and vehicle as assigned.
• Testify in court or at hearings regarding case records and investigative activities.
• Performs other duties as assigned.

Minimum Qualifications - Level II

• High school diploma or equivalent plus one year of directly related experience.
• Must be 18 years of age or older at the time of application.
• Possession of CPR and AED certifications (or ability to obtain within six months after hire).
• Demonstrated experience and understanding of related public safety and law enforcement operations.
• Considerable human relations and communications skills. Must communicate effectively, both orally and in writing, with individuals from diverse organizations and backgrounds.
• Ability to work independently, make critical decisions, and use initiative and common sense.
• Must have valid state driver's license or Utah driving privilege card (or the ability to obtain one within 30 days of employment).
• Ability to pass the Salt Lake City Police Department's Civilian Response Training Program including classroom instruction, field work, and vehicle operations.

Minimum Qualifications - Level I

• High school diploma or equivalent.
• Must be 18 years of age or older at the time of application.
• Considerable human relations and communications skills. Must communicate effectively, both orally and in writing, with individuals from diverse organizations and backgrounds.
• Ability to work independently, make critical decisions, and use initiative and common sense.
• Must have valid state driver's license or Utah driving privilege card (or the ability to obtain one within 30 days of employment).
• Ability to pass the Salt Lake City Police Department's Civilian Response Training Program including classroom instruction, field work, and vehicle operations.

Desired Qualifications

• Explorer or equivalent program candidates.

Working Conditions

• Moderately heavy physical activity. Required to push, pull or lift medium heavy weights.
• Difficult working conditions. Must stand, walk or sit uncomfortably for extended periods.
• Moderate exposure to various weather conditions.
• While this position is directed towards low hazards calls for service, such incidents can be unpredictable. As a result, there is potential exposure to hostile situations.
• Considerable exposure to stressful situations as a result of unpredictable human behavior. In field operations, exposure to stress as well as occupational hazards is of considerable magnitude.
• Required to work irregular hours in addition to regularly scheduled shift on an as needed basis. May require holiday, weekend, and evening hours.
• Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling, and lifting.
• May be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises, gases, vibrations, chemicals, oils and workspace restrictions.

Pay

• Level I: Entry $24.28, 1 Year $27.32, 3 Year $31.96
• Level II: Entry $25.76, 1 Year $29.00, 3 Year $33.93

Position Type: Full-Time
Department: Police
Scheduled Hours: 40