Community Resources Receptionist

About the role

The Wood County Human Services Department has a great passion for helping the members of the community. As an employer, it strives to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. The Wood County Human Services Department, Community Resources Division has a full-time (.97 FTE) opening for a Community Resources Receptionist in Wisconsin Rapids, WI. This position performs receptionist and clerical duties for the Wood County Transportation Program, Economic Support, Energy Assistance, Child Care and Food Share Employment and Training programs, provides administrative support to the Division of Community Resources, and must ensure compliance with Agency and County policies and procedures.

Responsibilities

• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Answer general questions about services offered by Wood County Human Services.
• Manage difficult customer situations, responding promptly to customer needs.
• Answer transportation and other-related telephone calls and provide information to callers and/or relay messages to appropriate staff.
• Maintain a safe and clean reception area presenting the department in a positive and professional manner.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents.
• Perform other clerical duties such as filing, photocopying, collating and scanning.
• Receive, sort, route internal and external mail.
• Order, receive and maintain office supplies.
• Solicit customer feedback to improve service; respond to requests for service and assistance, meet commitments in a timely manner.
• During the heating season, answer energy assistance questions, phone calls, and assist with applications when needed.
• Responsible to know and practice the Safety policies of the County.
• Perform all job tasks in a safe and prescribed manner.
• Assist in preparing Bus Drivers’ daily schedules.
• Schedule volunteer driver and ride requests.
• Monitor the Wood County Transportation radio and communicate with Drivers when necessary.
• Any other duties as may be assigned.

Qualifications

Associate Degree in Administrative Assistant or a Human Services related field, or three (3) years of relevant experience, with a strong background in customer service.

Skills

• Typing skills of 45 words per minute.
• Ability to accurately operate a computer and software (such as Excel and Word, required) and other equipment as specified, and to learn any upgrades and changes which may occur.
• Basic office equipment proficiency: copy machine, personal computer and printing equipment, FAX machine, calculator, and telephone.
• Ability to understand and follow oral and written directions.
• Ability to read, write, add, and subtract.

Benefits

• Competitive salaries
• Flexible schedules
• Excellent benefits, including:
  • Health Insurance – low premiums and low deductibles, excellent coverage
  • Dental