Community Resource Navigator

Position Summary

The role of the Community Resource Navigator is to provide information and assistance to individuals seeking health coverage, health care and other local resources that aid them in maintaining a healthy lifestyle. They help in educating eligible individuals on how to navigate health insurance options, public programs, and Sea Mar services and assist with the application processes. They aid newly assigned and high-risk patients in scheduling their initial appointment for medical, dental and care management services. They provide case management and or participate in intervention strategies that remove barriers that may result in appointment no shows.

Duties and Responsibilities

• Pro-actively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community, participating at both Sea Mar sponsored and non-Sea Mar sponsored events
• Aid newly assigned and high-risk patients in scheduling their initial appointment for medical, dental and care management services
• Provide case management and or participate in intervention strategies that remove barriers that may result in appointment no shows
• Be responsible for assisting high risk patients in scheduling a care manager appointment and facilitate processes to ensure they’ve established care. In using a case management model incorporating home visits if necessary to assist patients who fail to keep their initial medical visit by removing impediments by identifying and linking them to necessary resources
• Maintain daily activity records, submit progress reports in a timely manner, and assist in identifying areas for quality improvement and efficiency to the Managed Care Department
• Performs all duties in a professional manner, participates at all mandatory state and corporate trainings and meet all competency testing requirements, on health coverage policy changes impacting consumers and or processes
• Performs any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures

Qualifications and/or Requirements

• Must possess good organizational and time-management skills
• Demonstrate good judgment and have excellent problem-solving abilities
• Maintain a professional demeanor at all times and maintain confidentiality at all times
• Must be proficient at public speaking
• Must have good spelling, grammar and written communication. Legible handwriting required
• Must have the ability to read and interpret complex documents, reports as well as data
• Must be able to work evenings and weekends as needed
• Must be self-motivated, have excellent work ethic and be able to work independently
• Proficient in Microsoft programs specifically in both WORD and EXCEL
• Marketing and sales experience considered a plus
• Bilingual in English/Spanish required

Qualifications and/or Requirements: Education and Experience

• AA or BA in Social Services or Business Administration is preferred
• At least 2 years of customer service experience is required; preferably in a health care environment. Additional work experience may be substituted for some education

What We Offer

• Fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of: Medical, Dental, Vision, Prescription coverage, Life Insurance, Long Term Disability, EAP (Employee Assistance Program), Paid-time-off starting at 24 days per year + 10 paid Holidays
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment

How to Apply

To apply for this position complete the online application and click SUBMIT or APPLY. If you have any questions regarding the position, email Ana Howe, Regional Coordinator, at anahowe@seamarchc.org. Sea Mar is an Equal Opportunity Employer