Community Resource Navigator

Position Summary

The Community Resource Navigator will provide screenings, navigation, direct services, and enhanced care management to individuals and families in need of support in housing and transportation.

What You’ll Do

• Provide comprehensive case management, including intake assessments, service planning, and ongoing support.
• Conduct and review Life Needs Assessments and ensure follow-up on identified needs.
• Develop and implement individualized care plans in collaboration with staff and partners.
• Connect individuals and families to housing, transportation, and other essential services.
• Maintain consistent communication and support with assigned participants.
• Utilize platforms such as Salesforce and Unite Us to track services and referrals.
• Represent the organization at community events, outreach efforts, and partner meetings.
• Support initiatives connected to the Healthy Alliance Social Care Network.
• Collaborate across departments to strengthen programs and community impact.
• Participate in professional development opportunities and ongoing learning.
• Contribute to a positive, mission-driven team culture.
• Take on additional responsibilities as needed to support organizational goals.

Qualifications

• Associate’s degree or higher (or equivalent combination of education and experience).
• Experience in case management, social services, or community-based work preferred.
• Familiarity with databases or case management systems (Salesforce, Unite Us a plus).
• Valid driver’s license and access to a reliable vehicle for daily use.
• Ability to pass a background check.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and use database systems and other relevant software.