Community Relationship Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

About the role

Community Relationship Managers (CRMs) are an integral part of our broader Outreach team, responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility. High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required. The CRM establishes and maintains relationships with local community leaders through collaborative activities to mutually benefit the community and Oak Street Health. Additionally, the CRM markets Oak Street Health to eligible adults by creating relationships with people important to our Medicare population.

Responsibilities

• Community Outreach/Engagement
  • Research and understand the landscape of influencers and community partners in your respective market.
  • Prospect and cold call local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
  • Impact patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare-eligible adults.
  • Work with local leaders in the community to identify opportunities to further expand and develop new channels of patient growth.
  • Collaborate with the Regional Partnership Manager (RPM) to build and maintain relationships with Insurance Agents (IAs).
• Account Management
  • Build and nurture relationships with local leaders to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.
  • Act as the point of contact for both the Outreach Team and community partners that want to engage in cross-functional initiatives.
  • Maintain regular touchpoints and contact with key stakeholders. Examples of items to discuss in these conversations include:
    • Reviewing weekly KPIs (new leads generated or new patients added).
    • Updates on the current status of initiatives.
    • Discuss new updates in the center (Medicare 101 Events, New Provider joining, etc.).
    • Overseeing cross-collaboration initiatives with key stakeholders and reviewing the success of initiatives by reviewing lead generation and new patient growth.
• Event Planning
  • Develop and manage a 6+ week forward-looking calendar of events across the assigned territory with local leaders in the community.
  • Coordinate all details of the events both internally and externally to ensure that events are engaging, well-attended, and drive lead generation.
  • Clearly communicate objectives, strategy, and expectations for each event with the Regional Director of Growth, Outreach Managers, and Outreach Executives.
• Sales
  • Generate field account engagement by proactively working with local leaders on community outreach opportunities.
  • Maintain internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives.
  • Plan lead generation and community engagement at least 2 weeks in advance to strategically develop and maintain the lead pipeline.
• Other duties as assigned.

Requirements

• Previous experience in account or community engagement.
• Comfort with cold calling and prospecting in a business-to-business environment.
• Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added.
• Unique ability to adapt and overcome external relationship issues for positive outcomes.
• Ability to manage multiple projects and accounts simultaneously.
• Ability to work proactively to generate new growth opportunities for our Outreach Teams.
• Public speaking combined with strong written and verbal skills.
• Bachelor's degree or equivalent work experience required.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.
• Embody being "Oaky":
  • Radiating positive energy.
  • Assuming good intentions.
  • Creating an unmatched patient experience.
  • Driving clinical excellence.
  • Taking ownership and delivering results.
  • Being relentlessly determined.

About Oak Street Health

Oak Street Health is on a mission to "Rebuild healthcare as it should be," providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered in our patients' communities and focused on the quality of care over the volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
• Paid vacation and sick time.
• Investment/retirement 401K match options.
• Health insurance, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• New centers and flexible work environments.
• Opportunities for high levels of responsibility and rapid advancement.

Pay

The typical pay range for this role is $21.10 - $40.90 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Schedule

• Full-time position.
• Anticipated weekly hours: 40.