Community Relationship Manager
About the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At Oak Street Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Core Responsibilities
- Researching and understanding the landscape of influencers and community partners in your respective market.
- Possessing high levels of flexibility, creativity, the ability to work well with a team, and problem-solving skills to be successful.
- Building and maintaining relationships with local leaders in the community to create opportunities for the Outreach team to engage Medicare eligible adults.
- Establishing and maintaining relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.
- Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives.
- Maintaining regular touchpoints and contact with key stakeholders.
- Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community.
- Generating field account engagement by proactively working with local leaders on community outreach opportunities.
- Planning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipeline.
Qualifications
- Motivated people with previous experience in account or community engagement.
- Comfortable with cold calling and prospecting in a business to business environment.
- Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added.
- Unique ability to adapt and overcome external relationship issues for positive outcomes.
- Able to manage multiple projects & accounts simultaneously.
- Ability to work proactively to generate new growth opportunities for our Outreach Teams.
- Public speaking combined with strong written and verbal skills.
- Bachelor's degree or equivalent work experience required.
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
Skills
- Flexibility and creativity.
- Problem-solving skills.
- Accountability.
- Adaptability.
- Multiple project management.
- Community engagement.
- Public speaking.
- Writing and verbal communication skills.
Benefits
The typical pay range for this role is $21.10 - $44.99. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.