Community Relations Liaison - Kansas City, MO

Under the leadership of the Directors of Business Development and other leadership, and in partnership with the Account Executive team, the Account Executive will serve as a subject matter expert for Rogers service lines. This role leverages knowledge and expertise from operational and clinical leadership to promote Rogers services to key stakeholders in the community through territory management, strategic planning, and relationship development.

Responsibilities

• Develop, manage, and further enduring alliances with existing and prospective referring providers.
• Identify new referral and partnership opportunities.
• Develop, maintain, and advance strategic referent relationships.
• Plan and implement proactive growth tactics on a daily basis.
• Engage customers to deliver an action-oriented, patient-focused sales message to psychologists, therapists, social workers, psychiatrists, school counselors, and other referral sources.
• Manage a dynamic territory, including routing, goal attainment, and time allocation.
• Foster and maintain enduring alliances with key internal and external stakeholders using an empathetic and solution-focused consultative sales approach.
• Conduct daily face-to-face and virtual customer meetings, including cold calling.
• Organize and participate in activities such as Lunch & Learns, breakfasts, dinner programs, professional networking events, and other results-oriented appointments.
• Monitor expenditures and effectively utilize budget allocation.
• Assist in planning and executing continuing education events and promoting CE webinars and in-person events.
• Conduct on-site campus and program tours.
• Use phone calls, email, social media, and other communications to maintain frequent contact with referents and remain top of mind.
• Meet activity, census, and individual objectives set by department leadership.
• Maintain knowledge of a wide variety of behavioral health programming, diagnoses, and trends.
• Effectively communicate the efficacy, patient types, and outcomes of all Rogers programming.
• Demonstrate local, regional, and national market knowledge.
• Participate in training and other educational opportunities to build and maintain expertise.
• Enter and maintain records of all referent interactions within CRM software in a timely manner.
• Complete monthly operational and other reporting requirements.
• Analyze reporting and make timely, effective decisions based on data.
• Submit expense reports (mileage, credit card, purchase requests, check requests) in a timely manner.
• Collaborate with team members to uphold Rogers Values of Compassion, Excellence, and Accountability.
• Use transparent, direct communication and hold self and others accountable to organizational values.
• Comply with all system policies and procedures, including HR, infection control, employee health, and patient safety.
• Perform other duties as assigned, promoting a team atmosphere through respect, honesty, and direct communication.
• Support change initiatives and maintain open communication with diverse perspectives.
• Evaluate employees objectively and provide periodic feedback.
• Maintain department policies and procedures, including those from external agencies (e.g., Joint Commission, State of Wisconsin).
• Communicate department goals and the hospital’s mission to staff.
• Educate new staff on regulations and requirements.
• Participate in hospital committees, performance improvement teams, and projects as directed.
• Demonstrate punctuality, preparedness, effective communication, and organizational skills.
• Conduct self professionally and resolve conflicts in a positive, solution-focused manner.
• Influence departments within Rogers and provide technical guidance.

Requirements

• Bachelor’s degree required, preferably in business, communications, psychology, social work, or a related field.
• Minimum of two (2) years’ business development and/or related experience.
• Experience with strategic planning, new business development, and negotiation.
• Computer proficiency with software programs, including Word and Excel.
• Valid driver’s license and insurable status under Rogers’ insurance policy.
• Lived experience valued.

Physical/Mental Demands

• Function with a great deal of autonomy.
• Extensive travel (approximately 80% of time outside the office), including overnight and weekend travel throughout the designated territory.
• Verbal and hearing ability required to interact with patients and employees.
• Numerical ability required for record-keeping and computer operation.
• Strong interpersonal skills and emotional intelligence for effective interaction with employees and professional staff.
• Logical thinking and discretion for decision-making in policy and procedure implementation.
• Ability to present information engagingly to individuals, small, and large groups.
• Tact and critical thinking skills for effective employee and professional staff interactions.
• Ability to read and communicate through written, verbal, and auditory skills with reasonable accommodations.
• Physically and mentally able to perform job duties, verified by a post-employment physical exam by a licensed physician.

Benefits

• Health, dental, and vision insurance coverage for you and your family.
• 401(k) retirement plan.
• Employee share program.
• Life/disability insurance.
• Flex spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee assistance program (EAP).