Community Relations Liaison

About the role

The Community Relations Liaison serves as a subject matter expert for each of Rogers' service lines, leveraging knowledge and expertise from operational and clinical leadership to promote Rogers services to key stakeholders in the community.

Responsibilities

• Serve as a subject matter expert for each of Rogers' service lines, engaging customers to deliver an action-oriented, patient-focused sales message.
• Manage a dynamic territory, route, and achieve goals, allocate time effectively, and foster enduring alliances with key internal and external stakeholders.
• Develop, manage, and advance strategic referral relationships, plan and implement proactive growth tactics, and conduct on-site campus and program tours.
• Monitor expenditures, utilize budget allocation, assist in planning and executing continuing education events, and maintain frequent contact with referents through various communication methods.
• Enter and maintain records of all referent interactions within CRM software, complete monthly operational and other reporting requirements, and submit expense reports in a timely manner.
• Collaborate with peers, seek support when needed, and hold oneself and others accountable to the Rogers Values of Compassion, Excellence, and Accountability.

Requirements

• Bachelor's degree preferred, majoring in business, communications, psychology, social work, or related field.
• Minimum of two (2) years' business development and/or related experience.
• Experience with strategic planning, new business development, and negotiation.
• Valid driver’s license and insurable status by Rogers insurance policy.
• Lived experience valued.

Qualifications

• Self-motivated and able to manage daily tasks independently.
• Ability to meet activity, census, and individual objectives from department leadership.
• Knowledge of a wide variety of behavioral health programming, diagnoses, and trends.
• Effective communication skills, both written and verbal.
• Computer proficiency and working knowledge of software programs, including Word and Excel.

Skills

• Persistence in engaging customers.
• Business acumen in managing a dynamic territory.
• Strategic planning and negotiation skills.
• Effective communication and empathy towards customers.
• Ability to manage time and resources efficiently.
• Knowledge of behavioral health programming and trends.
• Proficiency in CRM software and other relevant software programs.

Benefits

Rogers offers a comprehensive Total Rewards package, including:

• Health, dental, and vision insurance coverage for you and your family.
• A 401(k) retirement plan.
• An Employee Share Program.
• Life/disability insurance.
• Flex Spending Accounts.
• Tuition reimbursement.
• A Health and Wellness Program.
• An Employee Assistance Program (EAP).