Community Relations Liaison

Job Duties & Responsibilities

• Develop, manage, and further enduring alliances with existing and prospective referring providers.
• Identify new referral and partnership opportunities.
• Develop, maintain, and advance strategic referent relationships.
• Plan and implement proactive growth tactics on a daily basis.
• Business development and alliances - Approach territory with entrepreneurial spirit, providing industry-leading support to all stakeholders.
• Manage a dynamic territory, routing, goal attainment, time allocation, etc.
• Foster and maintain enduring alliances with key internal and external stakeholders.
• Engage customers to deliver an action-oriented, patient-focused sales message.
• Approach customers including psychologists, therapists, social workers, psychiatrists, school counselors, and other sources of referrals.
• Monitor expenditures and effectively utilize budget allocation.
• Affordability and cost-effectiveness of services.
• Assist in planning and executing continuing education events and promoting CE webinars and in-person events in referent meetings.
• On-site campus and program tours.
• Effectively use phone calls, email, social media, and other communications to maintain frequent contact with referents and remain top of mind.
• Meet activity, census, and individual objectives from department leadership.
• Manage and maintain CRM software for all referent interactions in a timely manner.
• Complete monthly operational and other reporting requirements.
• Analyze reporting and make timely and effective decisions based on reporting.
• Submit expense reports (mileage, credit card, purchase requests, check requests) in a timely manner.

Knowledge, Training, and Communication

• Possess the desire and dedication to knowledge, learning, and the ability to effectively communicate complex behavioral health topics.
• Maintain knowledge of a wide variety of behavioral health programming, diagnoses, and trends.
• Demonstrate local, regional, and national market knowledge.
• Participate in training and other educational opportunities to build and maintain expertise.

Documentation, Reporting, and Analytics

• Enter and maintain record of all referent interactions within CRM software in a timely manner.
• Complete monthly operational and other reporting requirements.
• Analyze reporting and make timely and effective decisions based on reporting.
• Submit expense reports (mileage, credit card, purchase requests, check requests) in a timely manner.

Collaboration, Integrity, and Service

• Be open and welcoming to all through our presence, tone, words, and body language.
• Speak up when we see problems or conflict in the workplace with a solution-focused, strength-based perspective.
• Seek to understand and value diverse perspectives while always utilizing teamwork to accomplish organizational goals.
• Seek support when needed, respond to requests for help, and offer to assist team-members when possible.
• Use transparent, direct communication through whatever medium of communication.
• Hold self, peers, and others accountable to these values.

Physical/Mental Demands

• Function with a great deal of autonomy.
• Able to travel by car and/or air and be away from home for extended periods of time.
• Verbal and hearing ability required to interact with patients and employees.
• Numerical ability required to maintain records and operate a computer.
• Strong interpersonal skills and emotional intelligence required to interact effectively with employees and professional staff.
• Logical thinking and discretion required to make decisions in initiating and implementing policies and procedures and standards.
• Able to present information in an engaging and efficient manner to individuals, small, and large groups.
• Able to plan, control, and direct all aspects of employee relations.
• Tact and critical thinking skills required dealing effectively with employees and professional staff.
• Logical thinking and discretion required making decisions in initiating and implementing policies and procedures and standards.
• Able to read and communicate through written, verbal, and auditory skills and abilities with reasonable accommodations.
• Physically/mentally able to perform job duties as verified by a physical exam by a licensed physician per post-employment physical.

Education/Training Requirements

• Bachelor's degree required, preferably majoring in business, communications, psychology, social work, and/or related major.
• Minimum of two (2) years’ business development and/or related experience.
• Experience with strategic planning, new business development, and negotiation.
• Computer proficiency and working knowledge of software programs, including Word and Excel.
• Valid driver’s license.
• Must be granted insurable status by the Rogers insurance policy.
• Lived experience valued.