Community Relations Coordinator

About the role

Responsible for assisting the Director of Community Relations in maintaining maximum occupancy of the community and, when fully occupied, developing a waiting list of future Residents. Maintain accurate records in the database for easy access and reporting. Ensure that The Bristal’s reputation is well presented within the community.

Schedule

Sunday–Thursday, 9:00 AM–5:30 PM

Responsibilities

• Greet all visitors in a warm, friendly manner.
• Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is unacceptable; marketing calls may be recorded for quality review.
• Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, turning referrals into residents.
• Conduct tours of the facility for prospective residents and/or families.
• Serve as liaison between The Bristal and community referral sources.
• Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
• Support the Executive Director, Director of Community Relations, and Corporate Director of Sales in setting, tracking, and accomplishing sales goals in a timely manner.
• Complete all required move-in paperwork and collect rent monies prior to resident move-in.
• Assist new residents in acclimating to the community upon move-in.
• Manage all marketing inventory as directed.
• Assist the Director of Community Relations in creating and/or hosting marketing/sales events.
• Assist the Director of Community Relations in overseeing the accuracy of available apartment inventory.
• Maintain weekly traffic and census reports.
• Perform other duties as assigned by the Director of Community Relations and the Executive Director.

Requirements

• Bachelor’s Degree in Business or Marketing preferred.
• Ability to “close” the deal.
• Professional image.
• Excellent telephone and communication skills.
• Ability to relate well to the senior population.
• Strong organizational skills with the ability to concentrate on many tasks at once.
• Computer proficiency with the Microsoft Office suite and the ability to learn new applications; previous knowledge of a client relationship management tool for tracking leads preferred.
• Must be an independent worker.
• Patience with perseverance and follow-through capabilities.
• Emotionally, mentally, and physically able—with or without reasonable accommodations—to provide required services to residents, including verbally communicating with residents.
• Must be able to speak, read, and write in English, the predominant language of a majority of our residents.
• Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service.