Community Relations Coordinator

Key Responsibilities

• Operate as the "CEO of the territory": fully accountable for professional referral development, account management, admissions growth, brand presence, and market intelligence across every treatment center in the assigned geography.
• Build and manage a portfolio of professional referral relationships (courts, corrections, hospitals, emergency departments, primary care, behavioral health providers, social services, community organizations, and similar sources).
• Support select consumer-facing outreach that builds brand awareness and reduces stigma in the community.
• Collaborate closely with treatment center leadership (program directors, medical directors, and clinical staff) to ensure referral sources see consistent capacity, quality, and follow-through from every Pinnacle location in the territory.

Performance Expectations

• Consistent face-to-face professional referral source contact activity at a level appropriate to territory size and account density.
• Growth in qualified referrals and in the conversion rate from referral to admission across the territory.
• Retention and expansion of the existing professional referral account base, with minimal unexplained decline in previously active accounts.
• Timely, complete, and accurate CRM documentation of all field activity.
• Positive referral source satisfaction feedback and constructive resolution of any service concerns raised.
• Demonstrated territory planning discipline, including documented account prioritization and call planning rather than reactive, unplanned outreach.

Required Qualifications

• Bachelor's degree in business, marketing, healthcare administration, or a related field, or equivalent combination of education and relevant experience.
• Minimum three to five years of business development, sales, account management, or community outreach experience, preferably in behavioral health, substance use disorder treatment, healthcare, or a related human services field.
• Demonstrated experience managing a defined territory or account portfolio with measurable growth or retention results.
• Experience working with professional referral networks (healthcare, legal/judicial, social services, or managed care) strongly preferred.

Knowledge, Skills, And Abilities

• Working knowledge of the OTP and MAT clinical and regulatory landscape, including methadone and buprenorphine treatment models, sufficient to speak credibly with clinical and judicial referral sources.
• Strong consultative sales and relationship-management skills; ability to build trust with clinical, judicial, and community stakeholders.
• Territory planning and account prioritization discipline; ability to manage a large, geographically dispersed book of accounts independently.
• Proficiency with CRM systems (Salesforce or comparable), Microsoft Office, and standard business communication tools.

Physical Demands and Work Environment

• Primarily a field role requiring daily local travel by personal vehicle throughout the assigned territory.
• Occasional overnight and multi-day travel for state conferences, trainings, and coalition meetings.
• Work is conducted across a mix of clinical facilities, community organizations, courthouses, and public event settings; some environments may involve exposure to individuals in active crisis or justice-involved settings.

Compensation And Benefits

• Base salary, commensurate with experience and territory scope.
• Performance-based incentive component tied to territory growth and account retention metrics [structure to be defined].
• Exceptional comprehensive benefits package including 18 days PTO (Paid Time Off), 401k with company match, and discounted tuition/scholarships through Capella University.