Community Relations Coordinator

Must live local to Eastern, IN.

About the role

As a Community Relations Coordinator, you will strategize and plan community relations activities including electronic communication, face-to-face meetings, and event participation. The Community Relations Coordinator will identify and execute presentation, sponsorship, and marketing opportunities in the community. This position promotes the PTC organization by cultivating and developing referral relationships with existing and potential referral sources through building trust, engaging in respectful communications and interactions, and focusing on the customer experience. This position identifies new referral partners, uncovers untapped market opportunities, and raises brand awareness.

Responsibilities

• Assess and develop strategies to help patients access services in existing and de novo markets.
• Develop and maintain a comprehensive knowledge base of services offered by Pinnacle.
• Raise public awareness and knowledge base of Pinnacle programs and services offered with business partners and the public.
• Develop and enhance strategic business partnerships (primarily referral sources), engage in regular communications/meetings with current business partners, and actively pursue new strategic relationships.
• Develop, create, and build a contact/referral database in assigned territory; and increase referrals (by calling on all identified target market groups, organizations, hospitals, treatment centers, and professionals).
• Develop and maintain strategic relationships.
• Develop an understanding of the business objectives and strategic direction to proactively support and encourage business growth.
• Function as a liaison between referral sources, Access Center, and facilities on key business improvements and best practices.
• Coordinate resolution of critical service issues with appropriate internal departments.
• Other duties as assigned.

Requirements

• Three (3) years of experience in a similar position and/or in behavioral healthcare.
• Must possess a current valid driver’s license in good standing in state of employment and be insurable by the designated carrier.
• This role is required to drive for company purposes.
• Localized travel up to 50% may be required.

Qualifications

Preferred Bachelor’s degree in communications, Marketing, Business, or one of the behavioral science disciplines from an accredited college or university.

Benefits

• 18 days PTO (Paid Time Off) + 8 paid holidays
• 401k with company match
• Company sponsored ongoing training and certification opportunities
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability, and accident insurance
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

Pay

Competitive salary.