Community Programs Lead

About the role

This is a full-time role. Our team is in-person Monday-Thursday, with Fridays optional WFH. You can also anticipate additional support required evenings or weekends to support on IRL events, and occasional travel throughout the US.

Responsibilities

• Define and evolve the structure, incentives, and expectations for Growth Fellows and Brand Ambassadors
• Build scalable systems to support program growth across markets
• Identify opportunities to improve performance and drive efficiency
• Own execution of:
• Growth Fellows (non-undergrad: city, MBA, etc.)
• Brand Ambassador program
• College Growth Fellow program
• Manage strategy & oversee execution of College Growth Fellow program
• Manage full cohorts across multiple markets
• Drive consistent, high-quality activations across markets
• Ensure Fellows and Ambassadors are activating weekly in-market (events, referrals, etc)
• Lead onboarding, training, and weekly communication (calls, check-ins, performance tracking)
• Track program performance across key metrics and markets
• Maintain cohort engagement, output, and retention
• Continuously refine playbooks for onboarding, activations, engagement
• Identify operational improvements, opportunities to automate and build repeatable systems to scale what works
• Ensure alignment between community programs and broader growth and brand initiatives

Qualifications

• 4–7 years of experience in community, programs, operations, or growth roles
• Experience managing ambassador programs, campus reps, or distributed communities / programs
• Highly organized — you can manage multiple cohorts, markets, and timelines simultaneously without dropping the ball
• Strong operator — you build structure, systems, and accountability while continuing to execute; you’ve built scalable systems with measurable results
• People-oriented — you love to hop on a call, connect with people and you’re great at motivating and managing communities
• Data-driven — you track performance and optimize based on results
• Scrappy and resourceful — you can drive results (and motivate others to drive results) without large budgets
• Strong communicator — clear, consistent, and able to manage many stakeholders
• Comfortable in fast-paced, high-growth environments

Skills

• Experience with marketplace or consumer app growth
• Experience running community-led events or activations
• Background in fashion, creators, or community-driven brands
• Early stage startup experience
• Active Pickle user or strong familiarity with the product

Benefits

• Competitive compensation + equity
• Healthcare (Medical, Dental, Vision)
• Take what you need paid time off
• MealPal credits for lunch
• Stipend to set up your workspace
• Work directly with founders and leadership
• Professional development + coaching
• Pickle credits (yes, we want you using the product!)
• Team events, offsites, and strong IRL culture
• NYC office (Tribeca)
• Compensation Range: $130K - $150K