Community Outreach Programs Manager

Job Objective

Coordinates the Social Ministries of The Salvation Army Oak Creek—including Pathway of Hope, Community Outreach, Food Pantry, Emergency Services, Seasonal Assistance, and Community Care Ministries. Develops, implements, and evaluates program operations and services; supervises volunteers; ensures compliance with policies, procedures, and local, state, and federal regulations; researches and prepares grant proposals to secure program funding; and prepares and monitors program expenditures in accordance with the program budget.

Essential Functions

• Assumes responsibility for the ongoing development and monitoring of outcomes, goals, policies, and procedures for all Outreach Programs, including Social Service and Senior Center programs.
• Communicates regularly with supervisory, program, and management staff to ensure program services meet the holistic needs of clients and remain effective.
• Maintains current knowledge of community resources, actively participates in community meetings and functions, and ensures The Salvation Army remains involved in community networking.
• Attends community events as a representative of The Salvation Army, as assigned.
• Makes presentations regarding programs and services to potential donors and community groups, as assigned.
• Identifies client needs such as emotional and/or spiritual support and connects clients with Salvation Army and other community resources; develops or provides informational materials as needed.
• Oversees and coordinates the organization and daily operation of the Food Pantry program, dispenses food orders during weekly distribution hours and in emergency situations, and drives as necessary to pick up food donations.
• Develops and uses working knowledge of community services and housing resources to provide appropriate case management/referrals; provides referrals to other community resources to assist clients with case plans and goal attainment.
• Participates fully with Pathway of Hope team activities locally and divisionally.
• Oversees and monitors volunteers’ programs to ensure they are supported, have the tools needed, and comply with policies; serves as a Safe from Harm trainer and works with program leaders to ensure compliance with Divisional and Central Territory policies.
• Plans, develops, and oversees budgets and grant‑writing opportunities.
• Coordinates community outreach events for families—including quarterly family fun nights, education classes, Back‑to‑School backpacks, Food Drives, Angel Tree, Adopt a Family, Toy Shop, and Community Care Ministries—overseeing event set‑up, publicity, donation receipt and processing, distribution, reporting, and follow‑up.
• Oversees program communication via email, social media, and/or mail to address the interests and needs of seniors, promoting awareness, information, and involvement in programs.
• Attends and participates as needed in staff meetings, committees, and on the Advisory and Corps Council.
• Attends Salvation Army services/events to support and develop relationships with program participants as needed.
• Coordinates with divisional development staff to support grant possibilities, reporting, and compliance requirements.

Minimum Qualifications

• Education: Bachelor’s degree from an accredited college or university in Social Work, Public Administration, Public Relations, Non‑Profit Program Management, or a related field.
• Experience: Two years of program management experience; previous experience in public relations, communications, non‑profit work, and personnel supervision, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
• Certifications: Valid Wisconsin driver’s license with approval to drive from TSA’s insurance carrier.

The Salvation Army is an equal opportunity employer. Candidates who are back‑to‑work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.