Community Outreach Manager

Job Summary

The Community Outreach Manager is responsible for leading organization-wide strategies focused on youth membership growth, community outreach, and family engagement for Boys & Girls Clubs of Southern Nevada (BGCSNV).

Essential Duties and Responsibilities

• Develop, implement, and oversee comprehensive recruitment plans to increase membership across BGCSNV Clubhouses and school sites.
• Identify and cultivate new recruitment opportunities through schools, community events, businesses, housing communities, service providers, and local organizations.
• Conduct presentations, outreach visits, information sessions, tabling events, and community engagement activities to increase awareness of BGCSNV programming.
• Utilize phone calls, emails, text messaging, social media, and in-person outreach to engage prospective families and youth.
• Collaborate with families to assist with membership registration, financial assistance applications, and enrollment processes.
• Track recruitment leads, outreach efforts, membership trends, and retention data while preparing regular reports on outcomes and goals.
• Develop strategies focused on recapturing inactive members and increasing consistent attendance.
• Increase Average Daily Attendance, annual organizational membership, and deliver data-driven results to support growth outcomes.

Community Outreach and Partnership Development

• Build and maintain relationships with school administrators, counselors, educators, community leaders, nonprofit partners, and local businesses to support recruitment efforts.
• Maintain a database of recruitment contacts, school partners, and outreach opportunities.
• Represent BGCSNV at community events, fairs, orientations, family nights, and other public engagement opportunities.
• Promote BGCSNV as a premier youth-serving organization through professional communication and exceptional customer service.

Staff Training and Organizational Support

• Develop and facilitate training for Club staff on recruitment, community outreach, family engagement, customer service, and retention best practices.
• Serve as a subject matter expert and resource for Club leaders regarding effective recruitment and enrollment strategies.
• Collaborate cross-functionally with Operations, Programs, Development, and School Site teams to align recruitment efforts with organizational goals.
• Support organization-wide initiatives, events, and campaigns as assigned.

Preferred Skills, Knowledge, and Abilities

• Bachelor’s degree in business, social science, social work, or similar field is preferred.
• Three years of successful related sales, membership recruitment experience and/or community outreach experience which includes attainment of goals.
• Knowledge and experience with recruitment marketing strategies/campaigns.
• Experience in business social media usage and analytics, and advertising/media development (audio/video/print).
• Strong communication skills in both individual and group settings including outstanding presentation and facilitation skills.
• Strong interpersonal skills. Ability to interact professionally with professional staff, youth, families, the public, vendors and other partners.
• Able to work occasional irregular or extended hours.
• Working knowledge of Microsoft and/or Google suite of productivity applications (Word, Excel, Forms, Outlook, etc.).
• Valid Nevada driver’s license and a good driving record. Use of personal vehicle will be required with reimbursement for mileage at standard IRS rates.
• Bilingual (English/Spanish) preferred.