Community Outreach Coordinator -DM

POSITION SUMMARY

The primary focus of this position will be to provide outreach to a defined cohort of Medicaid-eligible clients, navigating substance use disorders (SUD) and other related behavioral health concerns and experience chronic medical conditions, enroll them in services, connect them with a nurse to perform metabolic screenings, and assist with transportation to medical appointments.

OVERVIEW & RESPONSIBILITIES

• Cultivate relationships with potential clients through outreach efforts and establish rapport.
• Enroll clients in appropriate services and programs, ensuring they understand the benefits and processes involved.
• Collaborate with the on-site nursing team to conduct metabolic screenings, including taking measurements, assessing vital signs, and recording relevant health information.
• Provide education and support to clients regarding health and wellness, including proper nutrition, exercise, and medication adherence.
• Arrange and coordinate transportation for clients to medical appointments, ensuring their safe and timely arrival.
• Maintain accurate and up-to-date records of client interactions, services provided, and outcomes achieved.
• Collaborate with internal teams to ensure seamless coordination of services and resources.
• Stay informed about community resources and refer clients to appropriate organizations or agencies when necessary.
• Participate in ongoing training and professional development activities to enhance knowledge and skills.

KNOWLEDGE & EXPERIENCE REQUIREMENTS

• Bachelor's degree in a related field (e.g., social work, psychology, public health) is preferred. Relevant experience will also be considered.
• Proven experience in community outreach, client engagement, or social services.
• Knowledge of metabolic screening procedures and ability to accurately record and interpret relevant health data.
• Valid driver's license.
• Knowledge of community resources and healthcare systems is a plus.

SKILLS & COMPETENCIES REQUIRED

• Demonstration of respectful, professional behavior at all times in various settings.
• Ability to manage complex and multiple tasks and prioritize appropriately.
• Understanding of chemical dependency as a disease, including treatment and intervention methods.
• Ability to communicate effectively, orally and in writing.
• Ability to work with people from a diverse range of ethnic and socio-economic backgrounds, including those with co-occurring disorders or other disabilities who may display hostility.
• Commitment to ongoing education, skill development and learning.
• Strong interpersonal skills with the ability to build rapport and establish trust with diverse individuals and communities.
• Excellent organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently as well as collaboratively in a team environment.
• Proficiency in using computers and software applications for data entry and record keeping.
• Compassionate, empathetic, and non-judgmental approach to client care.