Community Operations Director - Syracuse, New York

About the role

Serves as a cross-functional operational leader, working collaboratively across the organization to define, optimize, and standardize business processes and operating procedures.

Responsibilities

• Partner with system end-users to design efficient workflows
• Implement cross-functional process improvements
• Document operational policies and procedures
• Collaborate with Product leadership to participate in future requirements gathering
• Optimize and maximize use of selected technology
• Lead, persuade, influence, and negotiate with respect to market operations, as well as within Operations Department and among other supporting departments
• Provide operational expertise to market leadership, support execution of P&L goals, and serve as a subject matter expert and guide to peers and teams across the enterprise

Requirements

• Education: Bachelor’s Degree preferred, but candidates may be considered with 7-10 years' work experience in healthcare operations (physician practice and/or home health operations preferred)
• Experience: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required
• Skills: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required; Must have excellent written and verbal communication, organizational, and analytical skills

Physical & Mental Requirements

• Ability to lift up to 20 lbs.
• Ability to stand/sit for extended periods.
• Visual acuity and fine motor skills.
• Ability to travel to locations as needed.

Pay

• MIN - $124,000
• MID - $160,000
• MAX - $195,300

Bonus

• 20%