Community Navigator

What You’ll Do

• Aid patients with completing applications, registration forms, and accessing community resources
• Help patients connect with transportation services and provide appointment reminders
• Support seamless care coordination from initial contact through case closure
• Offer general office and clerical support to the outpatient care management team
• Guide patients in navigating the healthcare system with confidence and clarity
• Contribute to population health goals through outreach and patient engagement

What You Bring

• Education: High school diploma or equivalent required; Associate Degree preferred
• Experience: Clerical experience in a healthcare setting preferred
• Familiarity with Microsoft Office, fax systems, and electronic medical records preferred
• Skills & Abilities: Strong communication and computer skills; Knowledge of community resources (preferred); Basic understanding of medical terminology; Ability to prioritize tasks, stay organized, and manage multiple responsibilities

Why This Role Matters

You’ll be a trusted guide for patients who need support navigating complex systems. Your work helps ensure that every patient receives coordinated, continuous care—improving their health, stability, and overall experience.

Benefits

• Comprehensive benefits package including health, dental, and vision insurance available starting the 1st of the month following date of hire
• Life insurance and short and long-term disability coverage
• Paid Time Off begins accruing from day one
• 401k plan and education assistance program
• Employee assistance program
• Shift differential for evening, night, or weekend shifts (eligible)

Career at Meritus

We believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen, and be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.