Community & Member Outreach Assistant

Primary City/State

Tucson, Arizona

Department Name

HP Statewide Program Admin

Work Shift

Day

Job Category

Marketing and Communications

Position Details

• Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM with some REQUIRED WEEKENDS AND EVENINGS.
• Location: Hybrid, combination of working from home and mandatory travel for events, reliable transportation (mostly in the greater Phoenix Metro area) and meetings (generally at the Tucson Corporate Office).

Ideal Candidate

• Personable demeanor
• Customer service experience
• Basic Excel skills
• A comfort for fast-paced environments

Experience and Skills

• Experience using Health-e-Arizona Plus (HEAplus)
• Working knowledge of AHCCCS eligibility policies and procedures

Core Functions

• Coordinates and supports member retention programs and activities as assigned.
• Tracks results to assist in the development of measurable outcomes.
• Identifies potential outreach opportunities to inform current and potential members of health plan benefits and services.
• Maintains a calendar of all outreach events.
• Captures and coordinates marketing materials, giveaways, and activities for all outreach functions.
• Assists manager in planning HP sponsored outreach activities.
• Health Plan representative with community agencies and serves on various community-based committees.
• Attends and participates in appropriate health fairs and community events.
• Collaborates with key internal departments and external clients to ensure members receive continued access to care.
• Works effectively with community-based agencies and practitioners to ensure members understand how to receive proper health care.
• Establishes and maintains relationships with community partners.
• Acts as a liaison with state AHCCCS and local county and state agencies.
• Adhere to AHCCCS, CMS and AZ DOI Marketing Guidelines.
• Serves as a point of contact for inquiries and requests from community partners and community organizations.
• Creates and maintains an up-to-date external list of community contacts.
• Ensures the HP websites have current and accurate information related to Outreach.

Minimum Qualifications

• Two years of experience in community relations, marketing, customer service, event support or health care related field.
• Ability to work evenings and weekends required.
• Reliable transportation, valid driver’s license, proof of car insurance and clean driving record.
• Excellent oral and written communication, as well as listening skills to effectively interact pleasantly and calmly.
• Basis computer skills, including familiarity with office suite.
• Able to effectively prioritize and make sound decisions following established department policies, procedures and standards.
• Able to multi-task in a fast paced environment with frequent interruptions.
• Able to work cohesively in a team environment.

Preferred Qualifications

• One year experience with AHCCCS, Commercial Insurance and/or Medicare preferred.
• Bilingual skills (English/Spanish) preferred.