Community Outreach Office Assistant

Location: Kingston, RI (Onsite)

Schedule

Monday-Friday, 8:30 AM-4:30 PM

Overview

Epitec is seeking a highly organized and customer-focused Community Outreach Office Assistant / Clinic Administrative Coordinator to support daily operations within a healthcare-focused clinical environment. This role serves as the primary point of contact for clients, faculty, students, and community partners, ensuring a welcoming and efficient experience while supporting scheduling, administrative functions, and clinic operations. The ideal candidate will have administrative experience in a healthcare or clinical setting, strong customer service skills, and experience working with electronic medical records and scheduling systems.

Responsibilities

• Clinic Operations
  • Manage client scheduling, intake, check-in, and check-out processes
  • Maintain accurate appointment and scheduling records
  • Coordinate clinic calendars and facility utilization
  • Track and distribute parking vouchers as needed
  • Support the day-to-day operational needs of the clinic
• Client Services
  • Serve as the primary point of contact for clients, faculty, students, staff, and community partners
  • Greet and assist visitors throughout their clinic experience
  • Respond professionally to phone calls, emails, and general inquiries
  • Provide confidential, customer-focused support in a professional environment
• Administrative & Financial Support
  • Assist clients with credit card payments and online payment processes
  • Monitor payment activity and accounts receivable support functions
  • Assist with purchasing and procurement activities
  • Support clinic leadership and staff with administrative tasks and special projects
  • Coordinate office resources, supplies, and operational logistics
• Compliance & Records Management
  • Maintain secure and accurate records
  • Ensure adherence to HIPAA, clinic policies, and confidentiality requirements
  • Support compliance with established procedures and regulations

Requirements

• Associate degree or equivalent combination of education and experience
• Minimum of 2 years of administrative experience in a healthcare, clinical, or related environment
• Experience using Microsoft Office Suite
• Experience working with Electronic Medical Records (EMR) or Electronic Health Records (EHR) systems
• Strong organizational, prioritization, and multitasking skills
• Excellent verbal and written communication skills
• Proven customer service experience
• Ability to maintain confidential information and comply with HIPAA requirements
• Ability to work both independently and collaboratively
• Commitment to providing exceptional service to diverse populations

Preferred Qualifications

• Experience in a healthcare, university, or academic clinical setting
• Experience with accounts receivable, payment processing, or procurement activities
• Experience supporting faculty, students, or multidisciplinary teams
• Familiarity with university administrative systems

Benefits

• Consistent Monday-Friday schedule
• Opportunity to support a newly centralized healthcare clinic environment
• Meaningful client-facing role with community impact
• Strong possibility of converting to a full-time employee after the contract period
• Work alongside healthcare professionals, faculty, and community stakeholders

Duration: Minimum 6-month contract with strong potential for full-time conversion

Employment Type: W2 Contract through Epitec