Part-Time Community Outreach Assistant

About the role

The Division of Pediatrics Children's Health Services is seeking a Part‑Time Community Outreach Assistant to support a service project helping mothers and babies affected by HIV with engagement in maternal‑child HIV services in Marion County and the Transitional Grant Area (Boone, Brown, Hamilton, Hancock, Hendricks, Johnson, Morgan, Putnam, and Shelby Counties).

Responsibilities

• Assist with recruitment and enrollment of pregnant and postpartum women living with HIV and their infants in Marion County and the Transitional Grant Area.
• Meet with mothers and infants affected by HIV who are newly engaging or re‑engaging in maternal‑child HIV services to assess needs, provide peer support, and develop client‑centered care plans.
• Orient clients to adult and pediatric clinics, health care providers, and community resources, including but not limited to the Ryan White HIV services Program, housing, food, employment, mental health, substance use, and legal services.
• Support treatment retention by helping coordinate appointments and transportation, providing reminders, and re‑engaging clients who miss appointments or are lost to follow‑up.
• Provide coaching and education to support HIV care and treatment adherence and infant care, including medication, nutrition, and laboratory monitoring.
• Maintain accurate documentation of participant contacts, referrals, follow‑up, and services in accordance with program and confidentiality requirements.
• Coordinate and support the delivery of community outreach programs, educational activities, workshops, and engagement initiatives, ensuring effective execution of established program plans and objectives.
• Serve as an experienced resource for outreach operations, providing guidance and assistance regarding procedures, processes, participant services, and program requirements.
• Develop, prepare, and distribute outreach communications, educational materials, participant information, and program resources for community audiences and stakeholders.
• Coordinate complex program logistics, including scheduling, registrations, facility arrangements, communications, material preparation, and participant support activities.
• Establish and maintain productive relationships with community participants, organizations, and university partners to facilitate outreach activities and support positive engagement experiences.
• Monitor outreach activities and participant engagement, identify operational issues or service concerns, and implement appropriate solutions within established guidelines and procedures.
• Compile, track, and maintain outreach records, participation data, surveys, and program information; prepare reports and summaries to support program assessment and operational decision‑making.

Requirements

Education: High school diploma or equivalent (such as HSED or GED).

Work experience: 4 years of related work experience.

Combinations of related education and experience may be considered; education beyond the minimum required may be substituted for work experience and work experience beyond the minimum required may be substituted for education.

The person in this role must be able to perform the essential functions with or without an accommodation.

This position is not eligible for visa sponsorship.

The position involves sedentary work as well as periods of time moving around an office environment and the campus.

Skills

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast‑paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships
• Ability to effectively communicate and to operate a computer and other standard office productivity equipment