Community Manager- Willow Lake

About the role

Peak Living is currently seeking a qualified Community Manager to join our team! At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles. Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.

Responsibilities

• Supervises all community associates.
• Supports and participates in fulfilling the customer service and leasing standards.
• Responds to resident requests promptly and courteously and provides solutions to resolve resident issues.
• Directs all marketing efforts.
• Assists in preparing all paperwork specific to new and renewal lease agreements.
• Determines lease renewal rates and assists in delivery of renewal letters to secure renewals.
• Recommends rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
• Directs the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Identifies areas for improvement and improves the efficiency, productivity, and profitability of the community.
• Researches and shops the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
• Collects, posts, and deposits rents/security deposits and other community income daily.
• Leads the maintenance and management of budgeted occupancy, collections, and expenses.

Qualifications

• Minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
• High school diploma or equivalent required.
• College education, CAM or ARM certification preferred.
• Valid driver's license.
• Ability to communicate in English.

Benefits

• 3 We