Community Manager - Waterview

About the Role

Dominium is seeking a Community Manager to join our team at Waterview, a 160 unit apartment community in Hendersonville, TN. This position manages property operations for stakeholders, maximizing occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager establishes and maintains a pleasant atmosphere and relations with residents, maintains visibility, professionalism, and rapport, and is responsible for day-to-day property operations.

Essential Functions

• Maintains daily operations and may fulfill duties of any open position including caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness
• Acts as a liaison between corporate staff and on-site management and/or maintenance personnel
• Meets with staff to discuss occupancy goals, renewals, and projections
• Prepares and conducts orientation and training with employees; partners with Human Resources as needed
• Prepares and conducts performance reviews and makes recommendations for salary increases and/or advancement
• Hires and terminates employees in accordance with company policy, Federal and State laws, and under direction of Area/Regional Manager and Human Resources
• Maintains employee records for attendance, PTO, and performance management
• Works with residents to establish good communication and resident retention programs; resolves resident issues fairly and timely
• Follows Dominium purchase order and purchasing procedures
• Oversees and adheres to all company accounting directives; works within established budget and notifies Area/Regional Manager of any possible variations immediately
• Collects rent and all monies due on the first of the month; maintains thorough collection procedures including knocking on doors
• Sends eviction files in a timely manner and ensures files go to collection agency in accordance with policy
• Handles all details of move-ins and move-outs, giving special attention to unit inspection checklists; reviews move out charges to maximize chargebacks and compares to move-out checklist
• Processes applicant files for screening and in accordance with property's designated housing programs (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner
• Reports accidents and emergency situations immediately
• Addresses and corrects all internal and external audit findings within designated time frames
• Maintains and documents all community records, files, and reports in property management database
• Conducts monthly safety meetings with all staff
• Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures
• Reviews and signs all lease agreements; partners with corporate Marketing as needed
• Ensures all maintenance requests are handled promptly and efficiently in accordance with Dominium policies and procedures
• Continuously inspects the property for improvements, recording deficiencies and taking necessary action within approved budgetary allocations
• Ensures property is in presentable condition at all times by walking the property including vacant units, grounds, and interior common areas regularly
• Reviews work order response time and follows up with residents to verify satisfaction
• Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions
• Checks important audit issues daily – key boxes, staff appearance, job postings, etc.
• Supervises all outside contractors or vendors to ensure quality workmanship and work completion as outlined by contracts
• Enforces Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, Preventative Maintenance, Yardi, and Compliance procedures (Section 42, Section 8, etc.)
• Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to property management and resident needs
• Performs other duties as assigned by Area/Regional Manager

Supervisory Responsibilities

• Supervise all site personnel
• Train and/or be responsible for work performed by staff members or contract vendors
• Establish schedules and assign necessary personnel needed to properly manage and maintain the community

Qualifications

• 2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience
• Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred
• Three years of multifamily property management experience required; tax credit experience preferred
• Accounting and administrative background preferred
• Proficient in MS Office Suite (Word, Excel, Outlook); Yardi experience preferred
• Strong verbal and written communication skills (English) and ability to speak in front of groups of people
• Ability to speak a second language is a plus
• Must be reliable and have exceptional time management and organizational skills
• Must be able to think independently, work with minimal supervision, and coach, mentor and manage others

Benefits

• Competitive salary and incentive bonus program
• Training and development programs and career growth opportunities
• Community volunteer and outreach programs
• Basic Life and AD&D insurance
• Employee, Spouse and Child Supplemental Life and AD&D insurance
• Short and Long-Term Disability insurance
• Medical, Dental and Vision coverage with optional Health Savings Accounts
• Medical and Dependent Care Flexible Spending Accounts
• Voluntary Benefits (Accident, Critical Illness, Whole Life)
• Employee Assistance Program
• 401(K) plan
• Health and Financial Wellness Programs
• Paid Time Off including Paid Holidays and Floating Holidays
• Paid Parental Leave
• Education Reimbursement
• Employee Recognition program
• Dominium Employee Emergency Fund