Community Manager - Villa Hermosa

About the Role

Dominium is helping tackle the affordable housing crisis and we’re looking for motivated candidates to join our team at Villa Hermosa, a 288-unit apartment community in Albuquerque, NM. As Community Manager, you will oversee day-to-day operations, maximize occupancy and collections, maintain physical appearance, foster resident retention, and ensure compliance with all applicable housing programs.

Responsibilities

• Maintain daily operations, including caretaking, housekeeping, grounds keeping, and light maintenance to ensure curb appeal and cleanliness.
• Act as liaison between corporate staff and on-site management/maintenance personnel.
• Conduct staff meetings to discuss occupancy goals, renewals, and projections.
• Prepare and conduct orientation, training, and performance reviews for employees; make salary and advancement recommendations.
• Hire and terminate employees in accordance with company policy, federal, and state laws.
• Maintain employee records for attendance, PTO, and performance management.
• Establish good communication and resident retention programs; resolve resident issues fairly and timely.
• Follow Dominium purchase order and purchasing procedures; adhere to company accounting directives and established budget.
• Collect rent and all monies due on the first of the month; maintain thorough collection procedures, including door-to-door outreach.
• Handle move-ins and move-outs, including unit inspection checklists and maximizing chargebacks.
• Process applicant files for screening in accordance with designated housing programs (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.).
• Report accidents and emergency situations immediately; address and correct audit findings within designated time frames.
• Maintain and document all community records, files, and reports in the property management database.
• Conduct monthly safety meetings with staff.
• Respond to internet leads; review weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
• Review and sign all lease agreements; partner with corporate Marketing as needed.
• Ensure maintenance requests are handled promptly and efficiently; inspect property regularly for improvements and deficiencies.
• Supervise outside contractors or vendors to ensure quality workmanship and contract compliance.
• Enforce the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and compliance procedures (Section 42, Section 8, etc.).
• Stay current on federal, state, and local laws and regulations related to property management and resident needs.
• Perform other duties as assigned by Area/Regional Manager.

Supervisory Responsibilities

• Supervise all site personnel; train and assign work to staff members or contract vendors.
• Establish schedules and assign personnel needed to properly manage and maintain the community.

Requirements

• 2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
• Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
• Three years of multifamily property management experience required; tax credit experience preferred.
• Accounting and administrative background preferred.
• Proficient in MS Office Suite (Word, Excel, Outlook); Yardi experience preferred.
• Strong verbal and written communication skills in English; ability to speak in front of groups; second language a plus.
• Reliable with exceptional time management and organizational skills.
• Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

About Us

Dominium is a purpose-driven leader in affordable housing, operating in approximately 20 states with over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Our values—Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution—guide us in fulfilling our purpose: to provide quality, affordable housing that builds enduring value for our residents, employees, communities, and financial partners.

Benefits

• Competitive salary and incentive bonus program.
• Training and development programs, career growth opportunities, and community volunteer and outreach programs.
• Comprehensive benefits package for eligible employees, including:
  • Basic Life and AD&D insurance; optional Employee, Spouse, and Child Supplemental Life and AD&D.
  • Short and Long-Term Disability insurance.
  • Medical, Dental, and Vision coverage with optional Health Savings Accounts.
  • Medical and Dependent Care Flexible Spending Accounts.
  • Voluntary Benefits (Accident, Critical Illness, Whole Life).
  • Employee Assistance Program.
  • 401(K) plan.
  • Health and Financial Wellness Programs.
  • Paid Time Off, including Paid Holidays and Floating Holidays.
  • Paid Parental Leave.
  • Education Reimbursement.
  • Employee Recognition programs.
  • Dominium Employee Emergency Fund.