Community Manager University Edge and Dickinson Lofts

About the role

University Edge & Dickinson Lofts is a student-focused community in Greenville, North Carolina, serving East Carolina University's 27,000+ students. The Community Manager will own the P&L, leasing performance, and resident experience for the entire property.

Responsibilities

• Own the annual pre-leasing campaign from launch through 100% occupancy, setting weekly leasing goals and adjusting strategy against velocity, renewals, and market comps.
• Build and execute the marketing plan across social media, campus outreach, ILS/listing sites, referrals, and on-campus events tied to the ECU calendar.
• Manage pricing, concessions, and renewals in partnership with the regional team to maximize revenue and stay ahead of competing Greenville communities.
• Track and report leasing data — traffic, conversion, closing ratios, exposure — and course-correct in real time.
• Run day-to-day property operations, including make-readies, the summer turn, and coordinated August move-in for a full building of students.
• Oversee work-order flow and vendor relationships to keep response times fast and residents satisfied.
• Maintain compliance with Fair Housing, North Carolina landlord-tenant law, and company policy across all leasing and resident interactions.
• Hire, train, schedule, and develop leasing and maintenance staff, plus a student community-assistant team.
• Set the tone for a service-first culture and keep the team motivated through the high-intensity pre-leasing and turn seasons.
• Own the property budget: drive revenue, manage expenses, approve invoices, and hit NOI targets.
• Handle rent collection, delinquency, and resident accounts, including working with parents and guarantors on individual leases.
• Deliver accurate weekly, monthly, and ad-hoc reporting to ownership and the regional team.
• Build a community students want to renew in — resident events, responsive service, and consistent communication with students and their families.
• Resolve escalated resident issues with professionalism and sound judgment.

Requirements

• 2+ years of student housing property management experience — you understand by-the-bed leasing, individual liability leases, guarantors, roommate matching, and the academic-year cycle.
• Proven lease-up experience — you've taken a property (or a pre-leasing season) to full occupancy against a deadline and can speak to the numbers you delivered.
• Track record of hitting occupancy and revenue targets.
• Strong leadership skills with experience building and managing on-site teams.
• Working knowledge of Fair Housing requirements and North Carolina landlord-tenant regulations.
• Proficiency with property management and leasing software (e.g., Entrata, RealPage/OneSite, Yardi) and CRM tools.
• Excellent communication skills and comfort working with students, parents, and ownership alike.

Preferred Experience

• Managing a new-construction or repositioning lease-up.
• Familiarity with the Greenville / East Carolina University market.
• Marketing and social media savvy geared toward a student audience.
• CAM, ARM, or comparable industry credential.

Benefits

Autonomy to run your property like an owner, with regional support behind you.

Pay

Annual salary and quarterly bonus.

Schedule

Full-time, on-site.

Skills

Strong leadership, marketing, and communication skills.

Benefits

Autonomy to run your property like an owner, with regional support behind you.

Equal Opportunity Employer

KPM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and residents.