Community Manager - Trellises Apartments

About the role

The Community Manager position is available at the Trellises Apartments, a 301-unit community in Florence, Kentucky.

Responsibilities

• Maintain a strong strategic awareness of the community's evolving requirements related to facilities and performance
• Collaborate with the Recruiter and Regional Manager to recruit and interview candidates
• Provide leadership, coaching, and supervision for the leasing and maintenance teams while creating performance goals
• Create site-level meeting frameworks to support clear and consistent communication within and across the team
• Function as a decision-maker for resident and prospect-related feedback and concerns
• Leverage Ackermann Group's property management software and reporting capabilities to evaluate and manage property-level occupancy and financial performance
• Collaborate with leadership team on the implementation and execution of marketing strategies
• Collaborate with the Maintenance Supervisor to ensure an efficient overall maintenance operation is in place, including unit turns, grounds maintenance, preventative maintenance, and service request completions
• Manage site-level Capital Expenditure projects while collaborating with leadership team
• Take responsibility for other work-related tasks as assigned by the Regional Manager

Requirements

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + at least one Saturday per month, 9:00am - 4:00pm (additional Saturdays may be required depending on needs of property)
• At least 2 years of residential property management or relevant leadership, operations, and/or performance management experience
• Certified Apartment Manager (CAM) certification preferred
• A high school diploma or equivalent is required - Bachelor's Degree is preferred
• Proven ability to meet the financial goals of a community
• Proficiency in property management software and Microsoft Office products. Experience with Yardi Voyager, Rent Café CRM, EliseAI, AIRM is preferred
• Understanding of applicable Fair Housing laws and standards

Qualifications

• Excellent verbal and written communication skills

Skills

• Property management software proficiency (Yardi Voyager, Rent Café CRM, EliseAI, AIRM preferred)

Benefits

• Competitive annual compensation + quarterly bonus and commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events