Community Manager - The Flats at Westover Hills

About the role

The Community Manager leads a multimillion-dollar, multifamily apartment community, blending operational excellence, financial performance, sales leadership, and resident satisfaction. Key responsibilities include building high-performing teams, driving leasing performance, and championing a resident-centric experience.

Responsibilities

• Build and lead high-performing teams with clarity, purpose, and strategic focus.
• Foster a culture of accountability, collaboration, and excellence.
• Drive leasing performance by setting goals, monitoring KPIs, and coaching the team to exceed occupancy and revenue targets.
• Implement sales strategies that maximize conversion rates and optimize pricing.
• Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.
• Create a concierge-level experience for residents and prospects, ensuring every interaction is positive and memorable.
• Act as the community's ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.
• Execute day-to-day operations with rigor and efficiency, ensuring adherence to standards, policies, and timelines.
• Own responsibility for achieving and exceeding Net Operating Income targets through effective revenue generation and expense management.
• Analyze community metrics and KPIs to identify opportunities for improvement and growth.
• Embrace and drive change in a fast-paced environment, navigating ambiguity with confidence and agility.
• Build and maintain productive relationships with key stakeholders, including our centralized center of excellence, service teams, corporate partners, and senior leaders.
• Align stakeholders and navigate competing priorities with diplomacy and shared purpose.

Requirements

Experience and Education: 2+ years of measurable sales leadership success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services. High school diploma or equivalent required; bachelor's degree or equivalent preferred.

Qualifications

• Demonstrated ability to achieve and exceed occupancy, revenue, and NOI targets.
• Proven track record in driving leasing performance, pipeline management, and disciplined follow-up.
• Able to deliver exceptional resident experiences and consistently exceed customer expectations.
• Skilled in collaborating with onsite teams and corporate partners to achieve community goals.
• Proven ability to lead, coach, and develop high-performing teams with clarity, purpose, and accountability.
• Experience fostering a culture of excellence, collaboration, and continuous improvement.
• Skilled in influencing and motivating teams to achieve strategic objectives and deliver consistent results.
• Ability to navigate change with confidence and guide teams through transitions effectively.

Skills & Competencies

• Strong financial acumen with experience in budgeting, forecasting, and expense control.
• Excellent organizational, communication, and problem-solving skills.
• Skilled in resolving complex resident concerns with empathy, urgency, and professionalism.
• Proficient in property management software, CRM systems, and Microsoft Office Suite; comfortable using social media for marketing.
• Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling.
• Comfortable analyzing data and KPIs to drive decisions and continuous improvement.

Cultural / Brand Fit

Embody company values and premium brand standards. Professional appearance and executive presence required.

About Cortland

Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Founded in 2005, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland is committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. Cortland is a drug-free workplace and participates in e-verify to verify the employment status of all persons hired to work in the United States. Cortland is committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com. GDPR Statement When you apply to a job on this site, the personal data contained in your application will be collected by Cortland ("Controller"), which is located at 3424 Peachtree RD NE Suite 300 Atlanta, GA and can be contacted by emailing careers@cortland.com because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller's data protection officer is Greg Shultz, who can be contacted at Greg.Shultz@cortland.com. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at careers@cortland.com Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.