Community Manager – Supportive Housing

About the Role

As a Community Manager, you'll oversee the daily operations of VOA's supportive housing properties, ensuring communities are safe, compliant, and well-maintained while supporting positive resident experiences. This is not a traditional property management role. Our residents often face barriers to housing stability, so we're looking for someone who can balance compliance and lease enforcement with professionalism, empathy, and strong problem-solving skills.

Responsibilities

• Manage daily property operations and resident relations
• Oversee leasing, move-ins, and applicant screening
• Ensure compliance with HUD, LIHTC, Fair Housing, and agency requirements
• Maintain resident files, certifications, and required documentation
• Coordinate property maintenance and unit inspections
• Collect rent and maintain operational records
• Address resident concerns and lease-related issues
• Collaborate with supportive services staff to promote housing stability

Requirements

• High School Diploma or GED
• Valid Driver's License
• Ability to maintain auto liability insurance
• Ability to pass background checks
• Must be at least 21 years old

This role is a strong fit for someone who:

• Has 2+ years of property management experience
• Understands affordable housing or multifamily housing operations
• Can manage compliance while building positive resident relationships
• Is organized, detail-oriented, and comfortable managing competing priorities
• Communicates effectively and handles difficult situations professionally

Preferred Qualifications

• HUD and/or LIHTC experience
• CAM, CPM, or similar certification
• Supportive housing or human services experience

Benefits

• Competitive hourly pay
• 100% employer-paid medical, dental, and vision insurance (approx. $12,000–$15,000 annual value)
• Employer-paid life insurance and long-term disability
• Generous PTO and sick leave
• 8 paid holidays plus up to 5 floating holidays
• 403(b) retirement plan
• PSLF-eligible employer
• Ongoing training and professional development
• Free EV charging at our main location

About VOA

Volunteers of America Eastern Washington & Northern Idaho provides housing, shelter, behavioral health, and supportive services throughout the region. If you're an experienced property management professional who believes housing can be a platform for stability and success, we'd love to hear from you.