Community Manager - Supportive Housing

About the role

Volunteers of America Eastern Washington & Northern Idaho is seeking a Community Manager to oversee daily operations at supportive housing properties in Spokane. This is an opportunity for an experienced professional in housing, property management, leasing, hospitality, or customer service who wants to make a meaningful difference in the lives of individuals and families working toward housing stability. In this role, you'll balance property operations, compliance, and resident relations while working alongside a supportive team dedicated to helping residents succeed.

Responsibilities

• Manage the day-to-day operations of supportive housing communities
• Coordinate leasing activities, move-ins, move-outs, and applicant screening
• Maintain compliance with affordable housing regulations and program requirements
• Complete resident certifications, documentation, and file management
• Conduct inspections and coordinate maintenance needs with property staff
• Collect rent and maintain accurate financial and operational records
• Address resident concerns and resolve lease-related issues professionally
• Partner with supportive services staff to promote successful tenancy and housing stability
• Help ensure properties remain safe, clean, welcoming, and well-maintained

Requirements

• High School Diploma or GED
• Valid driver's license
• Ability to maintain required auto insurance
• Ability to pass required background checks
• Must be at least 21 years of age
• Experience in property management, housing, leasing, customer service, or a related field
• Strong communication, organization, and problem-solving skills

Preferred Qualifications

• HUD and/or LIHTC experience
• CAM, CPM, or similar certification
• Experience in supportive housing, behavioral health, or human services

Who Thrives Here

At VOA, we believe great Community Managers balance accountability with compassion. The people who thrive in this role are relationship-builders, problem-solvers, and team players who are committed to creating safe, stable housing communities while supporting residents with dignity and respect.

Pay

$25.00 per hour

Benefits

• 100% employer-paid medical, dental, and vision insurance (approx. $12,000-$15,000 annual value)
• Employer-paid life insurance and long-term disability (approx. $1,500-$2,500 annual value)
• Generous PTO, including sick leave and vacation
• 8 paid holidays plus up to 5 floating holidays
• 403(b) retirement plan
• PSLF-eligible employer
• Ongoing training and professional development