Community Manager - Student Housing

About the Role

This role is ideal for a motivated leader who thrives in a fast-paced, social environment and can balance fun, community engagement, and exceptional customer service with leasing, budgeting, and property operations. The Community Manager oversees the operations and management of the property, ensuring it remains a major investment success for the Company.

Responsibilities

• Prepare and implement a business-marketing plan for the property each year, including marketing occupancy goals.
• Project expenses and obtain approval prior to any expense overage.
• Maintain budgeted occupancy levels at budgeted rental rates.
• Prepare and monitor the operating budget and report on property status, such as variance and occupancy reports, on a monthly basis.
• Achieve the highest possible Net Operating Income (NOI) through effective cost control and revenue maximization.
• Collect specified rents, delinquent rents, and file evictions as necessary.
• Direct deposit accounting functions, including invoicing residents and submitting requests for refund checks.
• Conduct regular training and weekly meetings for all staff members.
• Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by the Regional Manager.
• Supervise maintenance of buildings and grounds to ensure the community is kept to the highest standard.
• Hire, train, and retain leasing consultants, maintenance, groundskeeping personnel, onsite management personnel, and security if required.
• Perform subordinate associates’ performance evaluations.
• Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates.
• Arrange for and approve purchasing of supplies, services, and goods for use on the property. Work with the Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs.
• Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc.
• Develop and implement resident retention, marketing, and advertising programs.
• Respond to after-hours or emergency calls as necessary.
• Maintain the integrity of the community and its employees by monitoring all output, including community events, communication to residents/guarantors, social media, and overall community appearance.
• Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.
• Perform Assistant Manager, Account Manager, and Leasing Consultant duties as needed.
• Assist with eviction of residents in compliance with court orders and directions from legal counsel.
• Create a positive environment for staff and promote a quality living experience for residents.
• Understand, comply with, and enforce Company Safety Policies & Fair Housing Laws.
• Provide recommendations for capital improvements and manage completion of work with approvals from the Company.
• Maintain market knowledge and relationships with competitors. Complete market surveys monthly.
• Organize and implement a successful plan for community Move-Ins and Move-Outs throughout the year and during the main summer turnover of lease contracts.
• Delegate Entrata data entry to staff for completion of traffic leads, follow-up, work orders, leasing applications, and resident data. Ensure the integrity of the data.

Qualifications

• Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, and rent per square foot, and perform other basic algebraic functions.
• Ability to read and understand operating statements and budgets.
• Ability to solve practical problems and deal with conflicting priorities and distractions while keeping the community running smoothly.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to deal with residents in an empathetic, professional manner with a strong understanding of customer service concepts.
• Composure and ability to function in times of crisis or emergency situations.
• Computer literate, with knowledge of Microsoft Word, Excel, and Entrata.
• High degree of professionalism and demeanor.
• Even-tempered, team player, flexible, patient, and open-minded.
• Organized, detail-oriented, firm, fair, and consistent.
• Good listening, communication, time management, and negotiation skills.
• Excellent customer service skills.
• Able to work weekends when needed and overtime as required.
• Able to maintain confidentiality and follow directions from a supervisor.
• Able to interact well with others and understand and follow posted work rules and procedures.
• Able to accept constructive criticism.
• Able to lead and manage others.

Education and Experience

Bachelor's degree (B.A.) from a four-year college or university; or one to two years of related experience; or an equivalent combination of education and experience.