Community Manager - Student Housing

About the role

The Community Manager position encompasses a wide range of duties, including the operations and management of the property, which represents a major investment by the Company.

Responsibilities

• Prepare and implement a business-marketing plan for the property each year, including marketing occupancy goals
• Project expenses and obtain approval prior to any expense overage
• Maintain budgeted occupancy levels at budgeted rental rates
• Prepare and monitor operating budget and report on status of property, such as variance and occupancy reports, on a monthly basis
• Achieve the highest possible NOI through effective cost control and maximizing revenue
• Collect specified rents, delinquent rents, and file evictions as necessary
• Direct deposit accounting functions, including invoicing residents and submitting requests for refund checks
• Conduct regular training and weekly meetings for all staff members
• Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager
• Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard
• Hire, train, and retain leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required
• Perform subordinate associates’ performance evaluations
• Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates
• Arrange for and approve purchasing of supplies, services, and goods for use on property
• Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc.
• Develop and implement resident retention, marketing, and advertising programs
• Respond to after hours or emergency calls as necessary
• Maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance
• Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly
• Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed
• Assist with eviction of residents in compliance with court order and directions from Lawyer
• Create a positive environment for the staff and promotes a quality living experience for the residents
• Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws
• Provide recommendations for capital improvements and manage completion of work with approvals given by Company
• Maintain market knowledge and relationships with competitors, and complete market survey monthly
• Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts
• Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data, and ensure the integrity of the data

Qualifications

• Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions
• Ability to read and understand operating statements and budgets
• Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to deal with residents in an empathetic, professional manner
• Good understanding of customer service concepts and applicability
• Composure/ability to function in time of crisis or emergency situations
• Computer literate, with knowledge of Microsoft Word/Excel/Entrata
• High degree of professionalism and demeanor
• Even tempered, team player, flexible, patient, open-minded, organized, detail-oriented, firm, fair, and consistent
• Good listening skills, communication skills, time management skills, and negotiation skills
• Excellent customer service skills
• Able to work weekends when needed, and overtime as job requires
• Able to maintain confidentiality, follow directions from a supervisor, and interact well with others
• Able to understand and follow posted work rules and procedures, and accept constructive criticism
• Able to lead and manage others

Education And Experience Requirements

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience; or equivalent combination of education and experience