Community Manager - Santa Rosa, CA

Essential Duties and Responsibilities

• Routinely provides usable solutions to work-related problems; focuses on the good in a situation, approaching tasks and projects with a positive outlook.
• Responsible for providing direct supervision to all community staff.
• Thinks through problems systematically and provides insight on possible solutions.
• Reinforces all safety policies and ensures that all maintenance needs at the community are met.
• Diligent and disciplined when completing a task or project.
• Handles difficult situations (resident complaints, concerns, and special requests, etc...) while keeping communication positive and professional.
• Confident and self-assured.
• Comfortable holding subordinates accountable for their actions and leads by example to maintain goals and timelines.
• Maintains rents at the tax credit maximum and reviews the aged receivables report regularly and collects outstanding balances from existing residents.
• Reviews the aged receivables report regularly and collects outstanding balances from existing and past residents.
• Reviews and negotiates contracted expenses as directed by the District Manager, Area Managers Regional Manager and/or Asset Preservation.
• On a monthly basis, the Manager is expected to be able to produce a report outlining all significant variances in income/expenses; and a report detailing collections effort at the property.
• Post resident rent payments, posting subsidy/housing rent payments where applicable.
• Developing and maintaining positive, professional relationships with residents, vendors and team members.
• Making sure marketing efforts are effective and developing new strategies as needed to address both short- and long-term marketing and leasing goals.
• Conducting property tours and provides information about the property’s performance to owners, investors and regulatory agencies as required.
• Leading periodic community meetings for the residents.
• Maintaining compliance with all general and property specific regulations. This may include LIHTC at varying levels of the area median income, Bond, MHP, MHSA, RHCP, and/or HOME program requirements.
• All initial applications are completed within two weeks of application date.
• For mixed-income communities, ensuring that the applicable fraction for each building is consistently maintained.
• Responsible for interviewing and recommending candidates to fill vacant positions. They are responsible for ensuring that the selected candidate is on-boarded according to USA policy.
• Identifying and leveraging the strengths of each employee to maximize their value to the organization.
• Completing regular performance reviews along with a formal annual performance appraisal for each employee.
• Ensuring that each employee is trained in the specific skills required to complete her/his job, coaching employees to success in executing assigned tasks using available resources.

REQUIRED SKILLS

• Must have at least two (2) years of experience in on-site property management, with Tax Credit knowledge.
• Computer skills in Microsoft Word and Microsoft Excel.
• Knowledge of YARDI Voyager.

Experience & Education

• Management of on-site staff and resources.
• Successful track record of meeting property goals.
• Low Income Housing Tax Credit experience.
• Must have a valid CA driver’s license & reliable transportation.
• High School Diploma or GED required.