Community Manager - Sacramento, CA

USA Multifamily Management, Inc. is engaged in the management of residential multifamily communities, specializing in Tax Credit (LIHTC – Low Income Housing Tax Credit) properties throughout California and Nevada.

About the role

The Community Manager will oversee a 288-unit family community in Sacramento, CA, reporting to the Regional Manager. This is a non-exempt, full-time position with a Monday through Friday work schedule. The role may require on-site residency, with a provided apartment at no charge.

Responsibilities

• Provide direct supervision to all community staff and hold subordinates accountable for performance and goals.
• Reinforce safety policies and ensure all maintenance needs at the community are met.
• Handle resident complaints, concerns, and special requests professionally.
• Meet financial benchmarks, including income and occupancy goals as outlined in the annual budget.
• Maintain rents at tax credit maximums and regularly review aged receivables to collect outstanding balances.
• Review and negotiate contracted expenses as directed by management.
• Produce monthly reports on income/expense variances and collections efforts.
• Post resident and subsidy/housing rent payments.
• Develop and maintain positive relationships with residents, vendors, and team members.
• Monitor and adjust marketing strategies to meet short- and long-term leasing goals.
• Conduct property tours and provide performance reports to owners, investors, and regulatory agencies.
• Lead periodic resident community meetings.
• Maintain compliance with all general and property-specific regulations, including LIHTC, Bond, MHP, MHSA, RHCP, and HOME program requirements.
• Ensure resident recertifications and initial applications are completed on time.
• For mixed-income communities, maintain the applicable fraction for each building.
• Interview, recommend, and onboard candidates for vacant positions.
• Identify and leverage employee strengths to maximize organizational value.
• Complete regular and annual performance reviews for staff.
• Train and coach employees to ensure successful execution of assigned tasks.

Requirements

• At least two (2) years of on-site property management experience, with Tax Credit (LIHTC) knowledge.
• Proficiency in Microsoft Word and Excel.
• Experience with YARDI Voyager.
• Valid CA driver’s license and reliable transportation.
• High School Diploma or GED required.

Qualifications

• Proven management of on-site staff and resources.
• Successful track record of meeting property goals.
• Low Income Housing Tax Credit (LIHTC) experience.

Skills

• Systematic problem-solving and positive outlook.
• Strong leadership and accountability.
• Professional communication and conflict resolution.
• Financial management and budget adherence.
• Compliance with regulatory requirements.

Benefits

• Medical, dental, vision, and chiropractic insurance.
• Paid time off, including holidays and 8 hours of paid volunteer time per year.
• Unpaid time off.
• Bonus program eligibility.
• Wellness incentive program.
• 401(k) retirement savings plan with company match.
• Life insurance.
• Pre-tax healthcare and dependent care flexible spending accounts.
• Regular training opportunities and career development planning.
• Tuition assistance and professional designation reimbursement.
• Scholarship opportunity for dependents of full-time employees.
• Employee referral bonus program.
• Employee Recognition and Appreciation Events.

Pay

Competitive hourly rate ranging from $35 - $40 per hour, depending on experience.

Schedule

Monday through Friday.