Community Manager - Richmond, VA

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

About the role

This role manages the day-to-day operations of an assigned property, including managing team members, daily activities, and resources to achieve established budgeted financial and operational goals. The role ensures compliance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws governing multi-family housing operations.

Responsibilities

• Provides input into the development of budget(s) for the property by analyzing financial statements, reviewing marketing information, and accessing operational reports.
• Meets targeted revenues by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing monthly financial status reports.
• Approves invoices for payment by reconciling work performed, ensuring validity of certificates of insurance, and managing communication between vendors, accounting, and the client/owner.
• Controls expenditures by staying within the approved budget and managing the petty cash fund.
• Oversees the lease enforcement process, including approving resident applications, conducting apartment inspections, evicting residents, and collecting late fees.
• Gathers and interprets market and economic trends to implement marketing and leasing strategies for occupancy and revenue goals.
• Promotes resident satisfaction and retention by addressing complaints and service issues promptly.
• Ensures the property’s maintenance team complies with Company standards for completing resident service requests.
• Conducts regular property inspections to maintain safety, cleanliness, and general appearance standards.
• Supervises property staff by hiring, training, and managing performance in accordance with Company policies.
• Assists in managing the client/owner relationship through meetings, property tours, and performance updates.
• Completes accounting, financial, administrative, and other reports as assigned.
• For California: Manages the lease process using the California-specific Lease File Checklist to ensure compliance and organization.

Requirements

• Bachelor’s degree preferred in Business Management, Real Estate, or a related field.
• 4-6 years of relevant experience in property management, sales, marketing, and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented, self-motivated, and able to work independently or collaboratively.

Skills

• Valid driver’s license (required for golf cart use on property).
• Proficiency in property management software (e.g., Entrata, Yardi, OneSite).
• Strong management and supervisory skills for leading teams, including maintenance specialists.
• All required state and local licenses/certifications.

Travel / Physical Demands

• Office environment with frequent exposure to outside elements (e.g., temperature, weather, odors).
• Ability to access all parts of the property and amenities.
• Capable of pushing, pulling, lifting, or maneuvering up to 20 pounds independently and 50 pounds with assistance.
• Routine local travel for bank deposits, training, or outreach events.

Pay

The salary range for this position is $90,000–$95,000. Additional compensation may include bonuses based on individual and company performance.

Benefits

• Competitive medical, dental, vision, disability, and life insurance (low-cost or free basic employee-only coverage).
• Generous paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays (plus birthday off after 1 year).
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with up to 6% Company match after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption/surrogacy).
• Employee Assistance Program, critical illness/accident insurance, pet insurance, and legal plans.
• Charitable giving program.

Benefits are offered for full-time employees. Compensation and benefits for Union and Prevailing Wage roles may vary.