Community Manager- Pinecrest

About The Role

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a Community Manager- Pinecrest. This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies.

Essential Job Duties And Responsibilities

• Develop and maintain productive and open lines of communication with Center Management team, tenants, residents, shoppers, and vendors.
• Oversee all daily operations of the apartment community, ensuring excellence in customer service, presentations and resident satisfaction.
• Deliver a positive resident experience by anticipating needs, resolving concerns promptly, and adopting a strong sense of community.
• Visit, inspect, and communicate with residents and staff on a regular basis.
• Lead, train, and develop on-site management team including the maintenance and Community Associate positions.
• Take an active role in weekly team meetings with management and staff.
• Aid General Manager and People & Culture team on proper compliance with all HR policies.
• Assist Center Management team with any facility-related issues.
• Manage leasing performance, including traffic generation, tours, closing, and renewal strategy.
• Cook up and coordinate resident events and engagement initiatives that align with a luxury lifestyle brand.
• Monitor and ensure resident requests are completed within 24-48 hours.
• Manage vendor relationships, including sourcing, contract negotiation, performance oversight, and ensuring services meet quality and cost expectations.
• Oversee and ensure a seamless move-in and move-out process, including unit readiness, inspections, resident communication, and coordination between leasing and maintenance teams.
• Maintain residential building and units to Tanger's high standards and provide additional training/guidance as required.
• Reduce risk of accidents by monitoring property for safety violations and potential safety concerns.
• Ensure all residents adhere to residential policies in lease.
• Identify areas of greater efficiency to help reduce costs while at the same time maintaining Tanger's high standards of performance at the property.
• Work with Operations Director to submit contracts and RFPs by following Tanger's Operations Policies to ensure successful completion of audits and to identify additional and new vendors to service the asset.
• Participate in budget preparation and take corrective action to meet budget restraints.
• Aid General Manager in maintaining and monitoring CAM budget on a regular and ongoing basis.
• Assist General Manager in enhancing operational efficiency and driving EBITDA growth through streamlined processes, rigorous cost management, and strategic resource allocation.
• Develop efficient and effective maintenance procedures for team members.
• Ensure all apartment turnovers are completed within a timely manner.
• Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, and ensure all move-in paperwork is accurately prepared.
• Collaborate with Marketing Director for marketing outreach and advertising plans to include website updates and residential platforms.
• Evaluate and make recommendations for rental pricing.
• Monitor daily move-in/move-out property status reports and manage the monthly renewal process.
• Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
• Ensure compliance with all local, state, and federal housing regulations.
• Monitor compliance and enforce security/safety policies and procedures to ensure a safe living environment.
• Aid General Manager in reviewing Tanger security policies and procedures with contracted security and center staff.
• Ensure compliance with all Tanger Hazard Prevention and risk mitigation policies and programs to provide a safe living, shopping, and work environment.

Competencies

• Ability to promote and enforce safety at all times, reporting potential safety issues or injuries immediately to management and be able to recognize potential parking lot hazards and unsafe conditions.
• Ability to maintain accurate records.
• Ability to meet safety, cleanliness and service standards throughout the property.
• Ability to proactively identify potential problem areas.
• Ability to maintain and service all inventoried equipment.
• Ability to work independently and fully execute assigned projects.
• Ability to work flexible schedule to accommodate business needs, including holidays.
• Ability to read and fully comprehend documents in English, such as: operations manual, facilities guide, employee handbook, maintenance instruction, contracts, etc.

Required Education And Experience

• High school diploma or equivalent.
• 4-6 years experience in residential or property management.
• Knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations and other laws related to property specific guidelines.
• LRO, Microsoft Office and experience in MRI preferred.
• 3-5 years of supervisory experience.
• Possess and be able to maintain a valid driver’s license and clear driving record.

Preferred Education And Experience

• Bachelor’s degree or CPM highly preferred;
• Tax Credit Specialist (TCS) or HCCP designation preferred.

About The Company

At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we’ve spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers. We live our values every day: we lead with integrity, foster inclusion, and embrace innovation to drive meaningful change. These principles come to life through our actions—we build trust, challenge the status quo, win together, and continuously push boundaries to deliver exceptional value and experiences to make it happen. Tanger team members are our most important asset, and we’re proud to offer an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Our emphasis on relationships, employee growth, and exciting career opportunities sets us apart. And our spirit of innovation, expertise, and relentless pursuit of excellence brings us together.