Community Manager

About the role

We are looking for a passionate and creative Community Manager to engage with trending content on social media, focusing on TikTok and Instagram. You will ensure the brand is present in relevant conversations beyond their own channels, with a strong focus on culture and trending topics.

Responsibilities

• Proactive Engagement
  • Actively comment on trending content across social platforms, with a strong focus on TikTok
  • Conduct daily searches for brand-related content and keywords to spot engagement opportunities, including active campaigns
  • Monitor and engage with user-generated content (UGC) and influencer posts
  • Reshare relevant TikTok content to amplify reach and community involvement
  • Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships
• Reactive Engagement
  • Take part in daily content sweeps to identify and flag real-time moments for brand engagement
  • Work closely with the social creative team to reshare approved UGC on Instagram Stories
  • Jump on viral trends and conversations to keep the brand culturally relevant and top-of-mind
• Social Listening
  • Monitor social channels for potential issues, including negative sentiment or emerging risks
  • Flag and escalate any concerning comments or content to the appropriate internal teams promptly

Requirements

• A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice
• Proven experience in community management, ideally within a fast-paced agency environment
• Strong copywriting and storytelling skills, with the ability to craft engaging, real-time copy that resonates with diverse audiences
• Confident communicator with excellent attention to detail and a flair for writing with personality
• Comfortable juggling multiple client voices and adapting tone accordingly across platforms

Qualifications

• Competitive salary reflective of your experience and aligned with our internal salary bands
• Flexible Hybrid working. We work 3 days in the office and 2 from home
• 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing day off – one additional day off plus a $50 voucher to support your wellbeing
• Private Healthcare cover, Tech scheme + more
• Coolr weekly socials - we get together every week to connect as a team

Benefits

• A Coolr Offer
• A competitive, benchmarked salary ranging from $80,000 to $95,000, based on your experience and level
• Coolr Culture: We are one team. Regardless of what you work on at the agency, we will help and support each other on everything
• Coolr DE&I: Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves

Pay

A competitive, benchmarked salary ranging from $80,000 to $95,000, based on your experience and level.

Schedule

We work 3 days in the office and 2 from home.