Community Manager

Responsibilities

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act.
• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
• Develops responses to regulatory agencies in coordination with the Compliance Department.
• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements.
• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews.
• Assists tenants with requests, questions, problems, and complaints.
• Maintains oversight of tenant and complex-wide arrears and litigation cases.
• Documents lease violations and coordinates evictions.
• Directly collects monthly rents and late fees, processes applications, and pursues delinquencies through legal action and eviction. Monitors bad-debt write-offs.
• Alerts staff of move-ins, move-outs, and any emergencies.
• Supervises, directs, and monitors preventive and emergency maintenance/repairs to ensure compliance with all regulations.
• Collaborates with vendors and contractors on bid preparation and quote acquisition.
• Conducts and documents unit inspections.
• Conducts bi-annual walk-throughs with the Building Superintendent.
• Generates reports for review to ensure proper maintenance and addressing building needs.
• Updates on ongoing construction projects and unit renovations.
• Collaborates with the construction team to avoid violations, inspections, and necessary access.
• Attends monthly financial catch-up meetings and monitors budgets.

Qualifications

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management).
• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
• Bachelor's degree preferred.
• EIV experience.
• Yardi and Realpage experience preferred.
• TCS certification for tax credit properties.
• Experience in Affordable Housing.
• Proficiency in Microsoft Office Suite.
• Ability to multitask and meet tight deadlines.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer-paid Vision Plans.
• Company-matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid holidays.
• 15 days of paid time off.
• 7 sick days.
• Employer-paid life insurance.
• Flexible Spending Account.
• Nationwide pet insurance.
• Disability insurance.
• Laser correction discount.
• Employee discounts on appliances, apparel, and more.