Community Manager - Pflugerville, TX

Position Overview

Valiant Residential is seeking a Community Manager who is responsible for supervising, controlling, and planning the day‑to‑day activities of the apartment community. The role includes implementing company policies, procedures, and programs to ensure a well‑managed, well‑maintained building, compliance with regulatory agencies, and meeting investor expectations.

Why Work at Valiant

With over 37 years of experience, Valiant Residential is a next‑generation property‑management leader driven by a bold, innovative Valiant Spirit. Consistently ranked as a “Top Place to Work,” the company offers competitive total compensation, generous paid time off, comprehensive benefits (including free health‑insurance options and 401(k) matching), and strong career‑development opportunities within a collaborative, innovative culture.

Responsibilities

• Screen, hire, orient, and train new personnel using successful techniques and company directives.
• Support staff to encourage teamwork and model a harmonious environment.
• Handle all personnel administrative processes promptly (performance evaluations, salary reviews, time sheets, change‑of‑status forms, etc.).
• Determine transitions and promotions for on‑site personnel.
• File reports regarding any work‑related injuries.
• Maintain accurate community‑transaction records and submit them timely (rent rolls, delinquency reports, move‑ins/move‑outs, accounts payable, office‑supply orders, etc.).
• Prepare annual budgets and income projections accurately and on schedule.
• Collect, post, and deposit all rents, late fees, and check charges promptly.
• Review, code, and approve invoices for payment.
• Make daily bank deposits.
• Maximize property occupancy through effective marketing strategies.
• Oversee Assistant Community Manager and Leasing Agent use of policies and procedures (priority wait lists, phone techniques, application verification, notifications).
• Ensure leasing practices comply with federal, state, and local law.
• Obtain credit and criminal reports for prospective residents and verify income and rental‑history standards.
• Prepare, process, and sign leases and related forms, or supervise others to do so.
• Collect rents and late charges, manage delinquent accounts, or supervise others in these tasks.
• Pursue lease renewals aggressively and send renewal notices at least 45 days before expiration.
• Supervise leasing employees and ensure effective closing techniques.
• Handle evictions and landlord liens.
• Maintain resident files (move‑in sheets, move‑out notices, security dispositions, warnings).
• Provide residents with a clean, safe, and well‑maintained community.
• Address maintenance requests immediately on a one‑call basis and keep residents informed of any delays.
• Maintain common areas and ensure make‑ready vacant units are available.
• Oversee risk management and emergency procedures.
• Continuously inspect property and improvements, record deficiencies, and take corrective action within budget limits.
• Maintain key‑control coding for all units and areas.
• Handle emergencies, report accidents and emergency situations to the Regional Community Supervisor, and prepare proper reports.
• Be available 24 hours/7 days a week unless the regional property supervisor has been notified.
• Monitor the parking lot for unauthorized vehicles.
• Review weekly reports for accuracy and completeness.
• Supervise outside contractors working on the property.
• Prepare the property for code, mortgage, and other inspections as directed.
• Report any employee violations of company policy to the Regional Community Supervisor.
• Develop and enforce community policies and rules.

Requirements

• Minimum of 3 + years property‑management experience.
• Ability to apply logical thinking to define problems, collect data, establish facts, draw conclusions, and initiate appropriate actions.
• Strong verbal and written communication skills in English.
• Bilingual in Spanish is a plus.
• Achieve Fair Housing certification before interacting with prospects or residents.
• Proficiency with personal computers, internet search, math, Microsoft Office Suite (Word, Excel, Outlook) and community‑software applications.
• Knowledge of OSHA laws and regulations.
• Willingness to work evenings and weekends.
• Present a neat, clean, professional appearance at all times.
• Compliance with Employee Handbook expectations.
• Successful completion of a drug test.
• College degree preferred.
• Certified Apartment Manager (CAM) preferred.
• Accredited Resident Manager (ARM) preferred.

Benefits

• Competitive total compensation.
• Paid time off.
• Comprehensive benefits, including free health‑insurance options.
• 401(k) matching.
• Career‑development opportunities.
• Collaborative, innovative culture.