Community Manager, long-term freelance

About the role

INNOCEAN USA, a full-service ad agency in Huntington Beach, CA, is seeking a Community Manager to join our Hyundai team. This is a long-term, ongoing contract role in a hybrid workplace (3 days on-site per week). Candidates must be local to Southern California.

Responsibilities

• Be the day-to-day social community manager for Hyundai USA, publishing content on the brand’s channels and representing the social voice of the brand.
• Distill conversations happening across all social channels to identify key posts and emerging trends—opportunities for the brand.
• Work with the Hyundai brand team and across disciplines to ensure a holistic, connected brand focus.
• Report on both performance of content in social spaces and larger trends, consumer sentiment, and competitors.
• Build audience within platforms, plan and develop shareable content, participate in and build relationships directly with fans and influencers, keep the community engaged, and provide ongoing metrics tracking and optimization recommendations.
• Demonstrate an understanding of client campaigns and associated goals; collaborate closely with Account and Strategy teams to ensure all questions are addressed and relevant campaign materials are obtained.

Requirements

• 1+ years in community management or social media management experience.
• Demonstrated experience using social media in personal or professional settings.
• Experience with social media tools such as Sprout, Hootsuite, Sprinklr, Emplifi, Netbase, and/or Digimind.
• Ad agency experience is a plus.

Skills

• Insatiably curious, results-motivated, and creative in all aspects of our client’s business.
• A power-user of all major social networks and always the first to discover and experiment with emerging platforms.
• Able to stay current with, and share an insightful POV on, the competitive automotive and non-automotive social media landscape.
• Self-motivated, well-organized, with strong attention to detail.
• Proficiency with key social platforms including TikTok, Facebook, Twitter, LinkedIn, YouTube, Instagram, Pinterest, and Snapchat, with a solid understanding of each platform's core features and advertising capabilities.
• Ability to create and execute detailed social posting calendars, including campaign planning, content descriptions, and posting copy direction.
• Analytic thinking: ability to extrapolate insights and key learnings that impact creative strategies/concepts in real-time.
• Ability to collaborate with creative, production, account, and strategy teams.
• Ability to uncover powerful insights that drive ideas (big and small) by understanding the entire brand context.
• Exceptional interpersonal and written/verbal communication skills.
• Ability to work in a fast-paced, team-oriented environment and handle multiple tasks under tight deadlines.

Benefits

• Access to health benefits.
• 401k match.
• On-site barista.
• Beautiful campus across from the Pacific Ocean.

Pay

Salary range for this role is $24.04–$25 hourly, dependent upon factors including client, experience, training, and transferable skills.