Community Manager -

About the role

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Knowledge of LIHTC and Tax Credit qualifications required
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives
• Ability to work well under time and other constraints
• Professional presentation and appearance
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Responsibilities

• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints
• Serve as advocate for residents by effectively communicating concerns to senior leadership
• Function as a resource center for residents on all things that affect and may disturb their community-living experience
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance
• Maintain a secure, confidential file for each resident
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue
• Manage and execute all budgets, rent rolls, projections, and occupancy goals
• Implement a system to achieve 0% rent delinquency
• Prepare and produce monthly reports and financials in an accurate and timely fashion
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals
• Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property
• Promote high-performing team execution through regular feedback, training, and development
• Empower collaboration and inclusivity, building trust and transparency
• Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners, and team members
• Regularly assess employee performance through on-the-spot feedback and the performance review process
• Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations
• Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency
• Create and supervise the schedules of all personnel to ensure maximum operational efficiency
• Ensure the community's curb appeal is immaculate at all times
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry

Skills

An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff.

An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.

An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Benefits

Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces: Respectful communication and cooperation between all employees. Teamwork and employee participation, permitting the representation of all groups and employee perspectives. Work/life balance through flexible work schedules to accommodate employees’ varying needs. Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

We Offer Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more! Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates. Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.

Pay

Compensation Range $30—$33 USD