Community Manager - La Verne, CA

USA Multifamily Management, Inc. is a subsidiary of USA Properties Fund, Inc., a full-service, fully diversified, privately owned real estate investment and development organization specializing in Tax Credit (LIHTC – Low Income Housing Tax Credit) residential multifamily communities.

About the role

The Community Manager will oversee Vintage Grove Senior Apartments, a 110-unit senior community in La Verne, CA, reporting to the Regional Manager. This is a non-exempt, Monday through Friday position with a competitive salary ranging from $34 - $36 per hour, depending on experience.

Responsibilities

• Provide direct supervision to all community staff and hold subordinates accountable for their actions.
• Reinforce safety policies and ensure all maintenance needs at the community are met.
• Handle resident complaints, concerns, and special requests with positive and professional communication.
• Meet financial benchmarks as outlined in the annual budget, ensuring income is at or above expectations while maintaining occupancy goals.
• Maintain rents at the tax credit maximum and review aged receivables reports regularly to collect outstanding balances.
• Review and negotiate contracted expenses as directed by management.
• Produce monthly reports outlining significant variances in income/expenses and detailing collection efforts.
• Post resident rent payments and subsidy/housing rent payments where applicable.
• Develop and maintain positive, professional relationships with residents, vendors, and team members.
• Monitor marketing efforts and develop strategies to address short- and long-term leasing goals.
• Conduct property tours and provide performance information to owners, investors, and regulatory agencies as required.
• Lead periodic community meetings for residents.
• Maintain compliance with all general and property-specific regulations, including LIHTC, Bond, MHP, MHSA, RHCP, and/or HOME program requirements.
• Ensure resident recertifications are completed on time each month and initial applications are processed within two weeks.
• For mixed-income communities, maintain the applicable fraction for each building.
• Interview and recommend candidates for vacant positions, ensuring on-boarding follows USA policy.
• Identify and leverage employee strengths to maximize their value to the organization.
• Complete regular performance reviews and formal annual appraisals for each employee.
• Train employees in job-specific skills and coach them to success using available resources.

Requirements

• At least two (2) years of on-site property management experience, with Tax Credit (LIHTC) knowledge.
• Computer skills in Microsoft Word and Excel.
• Knowledge of YARDI Voyager.
• Valid CA driver’s license and reliable transportation.
• High School Diploma or GED required.

Qualifications

• Proven management of on-site staff and resources.
• Successful track record of meeting property goals.
• Low Income Housing Tax Credit (LIHTC) experience.

Benefits

• Medical, dental, vision, and chiropractic insurance.
• Paid time off, including holidays and 8 hours of paid volunteer time per year.
• Unpaid time off.
• Bonus program eligibility.
• Wellness incentive program.
• 401(k) retirement savings plan with company match.
• Life insurance.
• Pre-tax healthcare and dependent care flexible spending accounts.
• Regular training opportunities and career development planning.
• Tuition assistance and professional designation reimbursement.
• Scholarship opportunity for dependents of full-time employees.
• Employee referral bonus program.
• Employee Recognition and Appreciation Events.