Community Manager, Independent Living

About the role

Southern Land Company, a national real estate development and construction firm, is seeking a full-time Senior Community Manager - Luxury Independent Living Community in Franklin, TN, pre-leasing in 2026. This is a rare opportunity to lead the launch of one of the most distinctive luxury communities in Tennessee.

Primary Responsibilities

• Drive the unit absorption by setting leasing goals, directing marketing activities, maintaining target occupancy, and establishing lease terms.
• Responsible for profit and loss of the property and oversight of all aspects of property operations, lease-up management, and stabilized asset management.
• Prepare budgets, maintain property, and set rental rates.
• Hire, manage, motivate, and develop staff.
• Direct property operations and staff in the most cost-effective manner.
• Work closely with construction and development to address any development issues.
• Prepare detailed weekly, monthly, and quarterly financial analysis on asset performance.
• Maintain compliance with company policies and procedures.
• Supervise rent collection, rent ledgers, bank deposits, and petty cash, pursue delinquent rents and evictions and provide appropriate information to collection company.
• Supervise resident relations, events and enforce all community rules and regulations.
• Supervise and direct maintenance staff, repairs, preventative maintenance, and improvements, landscaping, and tenant space oversight.
• Manage operational aspects of commercial and office tenants on the property.
• Build and maintain an exciting resident activity program.
• Manage a diverse team of individuals and tasks related to the normal operations of a market rate multifamily community.
• Remain actively involved in industry associations.
• Responsible for all lease administration duties.
• Monitor collections, bill coding, and tenant performance.
• Provide management and leadership to property staff and vendors.
• Develop operating and capital budgets, track variances, oversee the completion of CAM reconciliations, and ensure smooth recovery process.
• Facility Management - manage complex properties that include residential, office, and retail in dense urban environments.
• Manage the emergency evacuation plan.
• Bid, negotiate, and manage conformity with vendor contracts.
• Accurately abstract all property leases in YARDI.
• Maintain interface with the accounting team to ensure total contract compliance, including preparation of accurate and timely reporting.
• Cookordination and oversight on behalf of client, all tenant and building construction work to ensure timely and accurate completion of all construction work at property.
• Participate in leasing and client team meetings and ensure effective communication between leasing and property management team members in order to achieve client’s goals and objectives.
• Provide and foster positive relationships with existing and new tenants.
• Interact with the Residential managers in mixed use properties to establish best practices unique for each property.

Skills/Knowledge/Experience

• Strong working knowledge of Microsoft Office.
• Ability to keep sensitive information highly confidential.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
• High school diploma or equivalent.
• 3-5 years’ experience in 55+ Active Adult Community and Commercial property management.
• 4+ years’ experience in manager role.
• Lease-up and mixed-use experience.
• Fair housing training.

Education and Experience

• Preferred Qualifications:
• Bachelor’s degree in related field.
• YARDI property management software.
• Lease-up and mixed-use experience.