Community Manager (HUD-Affordable Housing)

Essential Duties

• Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs
• Assist with file audits, HUD management and occupancy reviews and HUD REAC inspections
• Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections
• Oversee the day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets
• Evaluate current market conditions and competition
• Increase revenue while maintaining controllable expenses including revenue collections and delinquency control
• Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests
• Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports)
• Operate within budget and purchasing guidelines
• Maintain curb appeal by walking/inspecting property and vacant units
• Ensure company policies and procedures are met
• Attend court proceedings, as necessary
• Cookordinate and lead staff meetings, as necessary
• Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events
• Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested
• Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team

Job Requirements

• Previous Property Management Experience
• Compliance Experience with PB section
• *Professional certification: COS or COTP
• Two years supervisory experience
• Computer Proficiency and knowledge of Microsoft Office Suite
• Demonstrated Leadership ability and proven track record of success with the leasing process
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner
• Strong financial analysis, budgeting, and P&L management skills
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
• Experience with unit and common area renovations
• Possess proven financial and accounting expertise
• Excellent and premiere customer service orientation
• Excellent verbal and written communication skills
• Accounts receivable and collections experience a MUST
• Attention to detail and ability to work independently on assignments
• Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet
• Education High school diploma or GED
• This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions

Physical Demands

• Must be capable of physically accessing all exterior and interior parts of the property and amenities
• Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance

Learning & Development

• Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed

Benefits

• Competitive salary and extensive, market-competitive health and welfare benefits including:
• Medical, Dental & Vision
• Paid Vacation & Holidays
• Paid Personal/ Sick Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life Insurance (self, spouse, child[rem])
• Retail Savings Plan with company match
• Company outings and events