Community Manager

Manage all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors. Use independent judgment and discretion when advising directors, instructing vendors, and verifying work completed. This position manages several communities and utilizes resources across different departments to meet the needs of the association.

Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business with the highest standards of personal, professional, and ethical conduct.
• Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and stay informed of new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform special projects, tasks, and other related duties as assigned.

Financial

• Responsible for association fiscal management, including financial statement review and comprehension.
• Develop and prepare the annual draft budget for Board of Director approval, implement, and manage it in accordance with the budget.
• Manage association accounting needs, including payment of invoices, audits, tax payments, budgeting, and delinquency monitoring.
• Manage and submit charge-backs for assigned associations monthly in accordance with the management contract.
• Ensure timely deposit of all checks received on behalf of the Association.

Legal/Compliance

• Ensure all civil code and legal document requirements are met, keeping the association compliant.
• Manage association insurance coverage to ensure adequate and consistent protection.
• Serve as liaison to association counsel, recommending when to contact counsel or file matters in small claims court; attendance at court may be required.
• Educate board members on legislative changes impacting their association.
• Oversee all aspects of the annual meeting/election process.

Communication

• Act as the interface between the Board of Directors and the community.
• Coordinate, attend, and oversee all client and board meetings; create agendas, board packets, and other correspondence in accordance with state civil code.
• Conduct and advise the HOA Board during meetings in compliance with state laws and regulations.
• Handle all board meeting follow-up, including minutes and correspondence.
• Receive and review client communication; manage all deadlines and update the Connect Database.
• Oversee vendor relations, manage the RFP process, create comparison spreadsheets, and make recommendations.
• Provide content for the community website and newsletter as directed by the Board.
• Maintain all association files in accordance with company standardized policies or client document retention policy.
• Ensure the quality of work product presented to the client, regardless of production source.
• Conduct walkthroughs (Landscape, Violation, Architectural Review, Turnover, Work Order verification) and complete appropriate follow-up.

Culture/Other

• Retain assigned association clients.
• Foster team building among all FirstService Associates and Departments.
• Effectively use company tools and resources (ACM, Call Center, Accounting Staff) to accomplish daily tasks efficiently and respectfully.
• Consult and use industry expertise to make recommendations for community improvement.
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, a driver’s license, and be able to drive to association clients, potential clients, and other meetings as necessary.
• Adhere to and exemplify the company’s core values and Global Service Standards.
• Perform other duties as assigned.

Skills & Qualifications

• Excellent customer service and relationship-building skills.
• Effective communication skills: oral, written, and listening; ability to draft, coordinate, and present in board meetings and large audiences.
• Collaborative decision-making and problem-solving skills.
• Ability to read, understand, and explain financial statements and budgets to a larger audience, particularly the Board of Directors.
• CMCA certification strongly desired or must be obtained within two years of employment and maintained throughout.
• Ability to draft correspondence and reports, and respond to inquiries and client concerns effectively and independently.
• Strong organizational skills and time management abilities in a fast-paced, multitasking environment.
• Ability to set and communicate deadlines, and follow through on tasks for clients, including resident homeowners, committees, and boards of directors.
• Ability to work independently and in a team environment.
• Must be able to attend and actively participate in night meetings as required; occasional weekend work may be needed.
• Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel.

Education & Experience

• Four-year college degree preferred, or comparable business experience.
• CMCA preferred; required within two years of hire.

Physical Requirements & Working Environment

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods and have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously when communicating with guests, supervisors, vendors, and clients.
• Valid California Driver’s License, State-mandated vehicle insurance, and registration.
• Ability to walk extensive slopes and/or flat association areas to visually review landscape, buildings, recreation facilities, parks, etc.
• Ability to work late evenings as required for board meeting attendance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends; schedule is subject to change based on business needs.

Tools & Equipment Used

General office equipment.

Travel Requirements

Limited if needed.

Pay

$85,000 - $100,000. The salary or wage paid will be commensurate with experience, education, and specific job responsibilities. For positions at a client's property, salary may also be based on the client's directive.

Benefits

• Medical, dental, and vision plans (full-time and those working 30+ hours).
• Part-time (20+ hours) qualify for dental and vision.
• 401K match.
• Time off including vacation, sick, and company-paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

About Us

FirstService Residential transforms property management by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to a positive and inclusive workplace culture. Our 19,000 associates receive competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.