Community Manager - HOA Property Management - Plano
About the role
We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression.
The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates must have 8 to 10 years of professional experience in roles where proactive effort and decisions are required.
Developed skills in some of the following areas are helpful: customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management.
Responsibilities
- Passionately live our Same Day Response Policy.
- Engage with board members and homeowners in your community.
- Manage daily, weekly, and monthly tasks for a portfolio of associations.
- Plan for and facilitate association board meetings and annual meetings.
- Vendor relations, including the bidding and project management process.
- Consult with other departments in support of your communities.
- Risk Management, Insurance, and Litigation Support.
- Prepare budgets and manage the finances of the associations.
- Must be available for after-hour emergencies.
Requirements
- Approximately ten (8+) years of solid work experience.
- Ability to attend or run evening meetings (usually 30–40 per year).
- High-level organizational skills in a fast-paced environment.
- Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.).
- Ability to catch on to other business computer systems.
- Strong customer-friendly and informative communication skills.
- Some experience and knowledge of financial statements and budgets.
- Comfortable with public speaking in small and large meetings.
- Great conflict management skills in sometimes stressful situations.
- Experience with gathering bids for large projects and management of those projects.
Skills
- Customer service
- Administration
- Communication
- Negotiation
- Conflict resolution
- Insurance
- Budgets and financials
- Legal matters
- Vendor management
Training
Qualified candidates with the right experience, skills, and culture fit will be offered an amazing, interactive training program featuring:
- Assigned Community Manager Mentor to serve as an on-the-job guide.
- Membership in a tribe of community managers with varying levels of experience.
- Completion of a unique in-house, web-based learning academy.
- Ongoing updates on changes in laws and seasonal topics throughout the year.
Benefits
- Hybrid Empowerment Plan: first year in-office in Plano, TX; after first year may transition to hybrid schedule based on manager approval.
- 5 weeks of PTO.
- 40 paid hours per year for community service activities.
- 11 annual paid holidays.
- Paid training via internal Learning and Development Management System.
- Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
- Free on-site medical clinic (San Antonio office; virtual appointments for other offices).
- Phone and mileage reimbursement.
- Well-structured career track plan with a 6-month review.
Pay
Annual salary: $57,500 with reviews and performance increases every 6 months.
Schedule
Must be able to commute to the local office for team collaboration, onsite functions, or any mandatory events. The training phase will begin in the local office and last for the first year.