Community Manager - HOA Property Management- Fort Worth

About the role

We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. No prior HOA experience is required; our own education company provides an industry-leading education foundation. The initial training takes one year, and you will become an industry expert in three years. Mentors are assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles within our company or your external career progression.

Typical backgrounds include retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates must have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful: customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and much more — think of it as a solid foundation for general business matters and administration.

We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees; we hire a work family.

What is a Community Manager?

The community manager position is the face of our organization. It is a very multi-faceted role where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities — all while maintaining a positive attitude.

Responsibilities

• Passionately live our Same Day Response Policy
• Engage with board members and homeowners in your community
• Manage daily, weekly, and monthly tasks for a portfolio of associations
• Plan for and facilitate association board meetings and annual meetings
• Vendor relations, including the bidding and project management process
• Consult with other departments in support of your communities
• Risk Management, Insurance, and Litigation Support
• Prepare budgets and manage the finances of the associations
• Must be available for after-hour emergencies
• Additional tasks as necessary

Qualities

• Customer-centric positive attitude
• Take extreme ownership of tasks
• Team player
• Coachable
• Highly organized
• Accountable
• Fantastic multi-tasker

Requirements

• Approximately ten (8+) years of solid work experience
• Ability to attend or run evening meetings (usually 30–40 per year)
• High-level organizational skills in a fast-paced environment
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Ability to catch on to other business computer systems
• Strong customer-friendly and informative communication skills
• Some experience and knowledge of financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Great conflict management skills in sometimes stressful situations
• Experience with gathering bids for large projects and management of those projects

Training

• Assigned Community Manager Mentor to serve as your on-the-job guide
• Part of a tribe of community managers with varying levels of experience from which to learn
• Complete a unique in-house, web-based learning academy
• Apprised of changes in the laws and other seasonal topics throughout the year

Culture

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer, just like they would do for you. We are all students and teachers on our teams. 99% of employees believe in the company leadership and future success of the organization. 96% of employees are proud to work here and love their coworkers.

Benefits

• Hybrid Empowerment Plan: first year required in local Plano office; after first year, may transition to hybrid work (in-office and remote) as determined by manager
• Fastest Growing Company — Fast Track 50 in 2020
• San Antonio-based HOA management company with offices throughout Texas and Phoenix, Arizona
• Privately owned with over 20 years in business; never had a layoff
• Work/Life balance
• 5 weeks of PTO for rest, travel, family, and hobbies
• 40 paid hours per year for community service activities
• 11 Annual Paid Holidays
• Paid Training — Internal Learning and Development Management System
• Full suite of benefits: Medical, Dental, Vision, STD/LTD, Life/AD&D, and 401k program
• Free medical clinic in-house (San Antonio office; virtual appointments for other offices)
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review

Pay

Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months.

Schedule & Location

Office Location: 9151 Blvd 26 – Suite 375-B, North Richland Hills, TX 76180. Must be able to commute to the local office for team collaboration, onsite functions, or any mandatory events. The training phase will begin in the local office and last for the first year.