Community Manager, Greater Orlando Area

About the role

The ideal candidate will lead a community in the Greater Orlando Area/ Central Florida, overseeing property performance, leading a team, and ensuring a high-quality living experience for residents. This role requires a passion for making an impact in residents' daily lives while managing the operational aspects of a community.

Responsibilities

• Act as the site-level CEO—overseeing property performance, leading your team, and ensuring a high-quality living experience for our residents.
• Create a welcoming environment that reflects Wendover's care-first culture.
• Partner in the development of annual budgets and manage daily financials.
• Monitor and control operating expenses and recommend efficiency opportunities.
• Track and report on community performance, occupancy, and collections.
• Oversee work schedules, preventative maintenance programs, and vendor coordination.
• Ensure timely completion of service requests and high-quality repairs.
• Maintain safety, curb appeal, and long-term asset preservation.
• Purchasing & Vendor Management:
• Develop and maintain strong relationships with third-party vendors.
• Manage service contracts, vendor performance, and ensure timely project execution.
• Keep accurate inventory of maintenance supplies and control purchasing within budget.
• Resident Engagement & Customer Experience:
• Deliver outstanding customer service to residents, vendors, and stakeholders.
• Ensure timely, empathetic response to all service requests and inquiries.
• Foster a sense of community through resident events and thoughtful communication.
• Compliance & Safety:
• Ensure full compliance with company policies and LIHTC regulations.
• Keep resident files, applications, and documentation audit-ready.
• Enforce safety protocols and ensure zero tolerance for lost-time accidents.
• Marketing & Lease-Ups:
• Execute local marketing strategies to drive qualified traffic and increase occupancy.
• Monitor leasing performance and adjust tactics to meet occupancy and revenue goals.

Requirements

• Bachelor's degree preferred
• 1+ year of experience managing a LIHTC (Low-Income Housing Tax Credit) property
• CAM, CAPS, or CPM designation preferred
• Deep understanding of affordable housing compliance and operations
• Experience managing budgets, teams, and resident concerns in real-time
• Proficiency in Microsoft Office, property management software, and social media
• Strong communication, time management, and problem-solving skills
• Natural relationship-builder with the ability to connect with diverse residents and teammates
• Highly organized, adaptable, and comfortable managing multiple priorities in a fast-paced setting
• Professional appearance and a polished, customer-first demeanor
• Confidence, adaptability, and a passion for purpose-driven work

Qualifications

• Passion for affordable housing and community development
• Ability to foster a positive and inclusive environment
• Strong leadership and team management skills
• Effective communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of affordable housing regulations and compliance

Skills

• Leadership and team management
• Financial oversight and budget management
• Customer service and resident engagement
• Compliance and safety protocols
• Marketing and lease-up strategies

Benefits

Wendover offers a comprehensive benefits package including medical, dental, vision insurance, flexible spending accounts, short-term and long-term disability, life insurance, employee assistance program, and a 401(k) retirement plan with a company match. Additionally, there are rent discounts at select Wendover communities, financial wellness tools, and learning and tuition reimbursement programs.

Pay

Competitive compensation based on experience and qualifications.

Schedule

This is a full-time position with occasional evenings or weekends as needed. Hours may exceed 40 per week depending on operational needs.

Working Environment

You'll work in a professionally managed on-site office, leading a team and engaging directly with residents. This role requires a professional appearance, a polished demeanor, and a passion for purpose-driven work.