Community Manager- Gloucester

Community Manager Position Overview

The Community Manager is a key leader responsible for maximizing the community's financial performance while managing its daily operations. This role oversees and coordinates all community functions, including revenue achievement and target execution, resident relations, customer service, property maintenance, contracted services, capital improvements, administration, reporting, safety, and compliance.

Responsibilities

• Strategic Leadership
• Fosters a workplace culture that aligns with the company’s vision, mission, and values.
• Sets clear goals and key performance metrics for team members and holds them accountable.
• Provides positive, professional leadership and mentorship to team members.
• Financial Management
• Drives financial performance with a focus on achieving budget goals and comparing results to prior years.
• Evaluates Net Operating Income (NOI) and individual line items/costs per unit.
• Prepares monthly variance analysis reports to offer insights into financial results.
• Maintains expense controls to stay within budget and identify cost-saving opportunities as needed.
• Analyzes revenue and lease pricing strategies to maximize income.
• Guides the leasing team to develop a marketing plan that supports a minimum of 95% occupancy.
• Collaborates with preferred vendors to leverage purchasing power and optimize pricing.
• Inputs, tracks, and approves property expenses using RealPage software.
• Contributes to the annual budget and periodic reforecasting processes.
• Aids in planning annual capital expenditures.
• Operational Excellence
• Hires, trains, supervises, and supports Community Managers and site staff.
• Ensures compliance with all company policies and procedures.
• Maintains “curb appeal” and ensures all vacant units are ready for occupancy; assess ongoing property needs.
• Oversees the property’s online presence and social media strategy to showcase property features and attract prospective residents.
• Ensures the team uses RealPage daily to maintain accurate resident and applicant information records to “Know Your Resident.”
• Collaborates with Lease Administration and Accounting to uphold compliance with organizational standards.
• Addresses resident service issues promptly to maintain high levels of satisfaction.
• Manages team schedules to complete unit turns, make-readies, and move-outs on time.
• Responds to action items and improvement goals identified during property inspections.
• Handles Court/Township needs as directed by leadership.

Qualifications

• Minimum of 5 years in multi-family or hospitality leadership.
• Proven experience in roles with P&L/budget accountability.
• Demonstrated success in sales, leasing, and marketing.
• Ability to analyze market and economic factors that impact community performance.
• Strong communication, time management, and customer service skills.
• Effective leadership and team development abilities.
• Well regarded and honed executive presence.
• Ability to work a minimum of one weekend day a week until property reaches 95% occupancy.

Key Performance Metrics (Balanced Scorecard)

• Achievement of NOI targets (% of budget)
• Customer Service satisfaction scores (% to benchmark)
• Associate engagement levels (% to benchmark)
• Quality Assurance results for property and service standards

Benefits

• Competitive compensation
• Comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k), and a corporate team environment with opportunity of advancement.
• On-site company fitness gym
• Discounts on housing and home appliances

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.