Community Manager (FT/Temp) - Avonlea Greene

About the role

Royal American Management, a national property management company, is seeking a full‑time/temporary Community Manager experienced in Tax Credit and RD for an apartment community in Greeneville, TN. The successful candidate will be responsible for all on‑site operations and achieving established financial and operational objectives. Applicants should be multi‑skilled, a self‑starter and a strong leader with excellent communication skills. This position could potentially turn into a full‑time role.

Responsibilities

• Supervises and provides training to community associates
• Evaluates associates' performance, including the completion of annual performance reviews
• Counsels under‑performing associates and provides critical feedback to improve performance
• Creates a positive, welcoming, supportive environment for residents, visitors, and community associates
• Attracts, screens, and selects prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Maintains knowledge and awareness of market conditions affecting leasing and operations
• Develops and executes marketing and advertising campaigns for apartment leasing
• Assists with development and implementation of resident services programming
• Maintains sound rent collection procedures, including following up with delinquent accounts
• Delivers rent deposits to bank and submits relevant documentation
• Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns
• Maintains familiarity with all procedures and requirements for accounts payable
• Participates in the preparation of the annual operating budget, and works with the Regional Manager to maintain budgetary guidelines
• Monitors landlord‑tenant relations and mediates disputes when necessary
• Utilizes maintenance software program to enter and track service requests, and regularly reviews maintenance reports
• Inspects apartments for move‑in condition and turn‑over status
• Inspects property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
• Ensures all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, and once approved monitors the activities being performed

Requirements

• Minimum 3 years experience in Property Management with Tax Credit/RD
• Computer literate: Microsoft Suite including Word, Excel and Outlook
• Onesite Property Management Software a plus
• Ability to read, interpret and analyze financial statements including Monthly Budget Comparison, Income Statement and Balance Sheet
• Ability to read, interpret and analyze trend reports
• Ability to think strategically, plan and monitor results
• Possess a sense of urgency and accountability
• Valid Driver's License required

Qualifications

• High School Diploma or Equivalent
• Minimum three years property management experience
• Minimum two years experience in Tax Credit/RD
• OneSite experience preferred
• Preferred designations: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)

Skills

• Ability to perform all functions of an Assistant Community Manager
• Work flexible schedule, including evenings and weekends
• Travel for the purpose of conducting property business
• Perform in a busy, changing, multi‑tasking work environment
• Excellent customer service skills
• Proficiency in One Site preferred
• Computer literacy
• Demonstrate strong written and oral communication skills

Benefits

• Competitive salary
• Company‑paid benefits: life insurance and LTD
• Company‑subsidized health benefits
• Wellness programs
• Employee Assistance Program
• 401(k) matching contribution
• Fifteen (15) days Paid Time Off (PTO) in the first year
• Twelve